New Chat Service

[wayzgoose]

I've just implemented a new chat service on our sites and I'm quite impressed with it. Really easy to install and work and no need to download any software so can be used on any computer. Far less complicated than Boldchat which I kept having problems with.

https://www.zopim.com/

Edit: Should have said "new to me" - it's probably been around for years !

 

[amphis software]

yes, we've been using zopim for years but I agree it is very good and no software to install.

Tom

 

[Deleted member 138423]

Hey guys, am looking to implement this also.....it says that I need to copy and paste some html coding on each page; I've used a Weebly site as it's so easy, but not sure how to do this. Can either of you advise please?

MTIA

 

[amphis software]

yes, if you sign up for free with zopim and then go to the dashboard and click the Widget button (under settings) there is some code to copy to the header of each page.

so you could copy it just before the </head> tag on each page.

if you have lots of pages, you could add the code to a separate .js file instead and then include the .js file in your header so you could easily remove zopim from all your pages (if you ever wanted to) by editing one .js file instead of manually editing every page.

Tom

 

[Deleted member 138423]

yes, if you sign up for free with zopim and then go to the dashboard and click the Widget button (under settings) there is some code to copy to the header of each page.

so you could copy it just before the </head> tag on each page.

if you have lots of pages, you could add the code to a separate .js file instead and then include the .js file in your header so you could easily remove zopim from all your pages (if you ever wanted to) by editing one .js file instead of manually editing every page.

Tom

And...er......how do I do that? :|

 

[wayzgoose]

And...er......how do I do that? :|

Don't know much about your type of site but if you have positions where you can add banners the code will probably work there.

 

[Deleted member 138423]

Thanks fellas...

 

[amphis software]

And...er......how do I do that? :|

to include the code in the header from a separate file you could do this assuming you put the code in a file called zopim.js

<script type="text/javascript" src="zopim.js"></script>

just put that before the closing head tag </head>

( if none of this makes any sense, take a look at http://www.w3schools.com )

Tom

 

[amac]

I've used a few and like Olark. Simple and effective, though with my existing shop, I don't use live chat as I simply can't maintain live chat service right now. (remember with live chat, you have to be there for the customer when they're shopping for it to be effective)

 

[wayzgoose]

I've used a few and like Olark. (remember with live chat, you have to be there for the customer when they're shopping for it to be effective)

So you only switch it on when you are there.

 

[Andy777]

Great share, Thanks! (haven't seen this one before)

And it looks like their free account option has no chat session limits? which is great if it's true!

 

[wayzgoose]

Great share, Thanks! (haven't seen this one before)

And it looks like their free account option has no chat session limits? which is great if it's true!

I'll tell you when my 14 days runs out !

 

[BusinessDeli]

Think I'll be having some of that, thanks!

The 'lite' package appears completely free with the other two packages available at a cost. I suspect they want it to become very widespread in use so someone like google buy them somewhere down the line...

 

[BusinessDeli]

Damn that was simple to set up. I'm actually hugely surprised!

 

[macclay]

Great!!! How much easy for us when such types of chat services are available in the market i am also using live chat software on my website i wanna do thanks to eAssistance Pro live chat, a perfect solution for online customer support.

 

[nina.tsintsarova]

I came across nerochat.com and I'm hesitating about it. Have you tried it and do you recommend it? Should I stick to something proven?

Nina
thesocks.com

 

[Comm100]

Like Zopim, most live chat software is hosted today. You can directly use it without installation. Comm100 Live Chat is another one.

 

[User_is_Online]

Have used comm100 before and was impressed.

 

[wayzgoose]

Hmm, I am liking this little gadget!

Unlike Statcounter which I use a lot, or Google Analytics, you can see whether a visitor is still on your site.

The push chat which I have never used because I hate it when I'm browsing and the chat window pops up also has its uses:

Just had a visitor from Denmark. Looks at product and then goes to the carriage page. Once I'd seen they were still on site but had been there for 2 minutes I pushed a simple chat - "To check carriage, add to cart, choose your country and update. The carriage will be shown". That's exactly what they did and went on to complete the order.

I can see I'll end up paying when my 14 days is over.

 

[wayzgoose]

Well I'm finished with the 14 day free trial. Really not much has changed. You can now only have one agent and one chat at a time and the chat bubble can no longer be made to disappear - it just shows "Offline" or "Away". Everything else still seems to be available including the push chat. I'm impressed. I would say the little gadget has been responsible for half a dozen orders over the last two weeks.