- Original Poster
- #1
Hi,
I am having my site redesigned but it has a major flaw. Most of my products need personalising and have options that need to be filled in.
If someone buys a product, they need to fill in, for example, the name of the gift recipient and a message. I need a script (or something) that will show if they haven't filled in the options before they add it to the basket and purchase, so that they do fill in the options.
I can't post a link cos i haven't made enough post but my site is My Personalised Gifts . com and if you for example click on the
"Personalised Silver Plated Joining Heart Keyrings" which is on the homepage under the brand new gifts, second product down, (i'm suggesting this one as the validate options box isn't ticked)
There is a great big orange box with a moving pencil saying to click here to personalise the item but people just don't seem to see it. They then purchase, without the personalisation needed and i then have to chase them up, which can take days as they never put their phone number in the box and they don't check their emails daily.
Does anyone here know how to a) make them fill it in or they can't add it to the basket and something pops up saying, Personalise your item before you add it to the basket, or b) any other solution?!
My shop is run with EKMpowershop which does have a function in the back end when editing a product to tick a box to make people fill in the options, but most of these boxes aren't ticked as it is a newish feature, so i have to manually go into each product to edit it, (over 1400) and manually tick each box. I am going to have to do this but it will obviously take an age so i want a quicker solution. But another problem is even when the customer wants to buy a product that has this box ticked so they cannot add it to the basket without the options being filled it, they click on add to basket and nothing happens. If they cannot see the massive orange button that says to personalised your options then they go elsewhere thinking they cannot buy it. I need something to then pop up over the add to basket button saying, "you need to personalised this item" before they can add it to the basket.
I hope this makes sense, can anyone help? Will a script help? Can anyone on here write me one? Please ask me to clarify anything you don't understand as i really need this problem solved.
Thanks,
Jill
P.S My web designer has done a great job but i think he doesn't know how to do this.
I am having my site redesigned but it has a major flaw. Most of my products need personalising and have options that need to be filled in.
If someone buys a product, they need to fill in, for example, the name of the gift recipient and a message. I need a script (or something) that will show if they haven't filled in the options before they add it to the basket and purchase, so that they do fill in the options.
I can't post a link cos i haven't made enough post but my site is My Personalised Gifts . com and if you for example click on the
"Personalised Silver Plated Joining Heart Keyrings" which is on the homepage under the brand new gifts, second product down, (i'm suggesting this one as the validate options box isn't ticked)
There is a great big orange box with a moving pencil saying to click here to personalise the item but people just don't seem to see it. They then purchase, without the personalisation needed and i then have to chase them up, which can take days as they never put their phone number in the box and they don't check their emails daily.
Does anyone here know how to a) make them fill it in or they can't add it to the basket and something pops up saying, Personalise your item before you add it to the basket, or b) any other solution?!
My shop is run with EKMpowershop which does have a function in the back end when editing a product to tick a box to make people fill in the options, but most of these boxes aren't ticked as it is a newish feature, so i have to manually go into each product to edit it, (over 1400) and manually tick each box. I am going to have to do this but it will obviously take an age so i want a quicker solution. But another problem is even when the customer wants to buy a product that has this box ticked so they cannot add it to the basket without the options being filled it, they click on add to basket and nothing happens. If they cannot see the massive orange button that says to personalised your options then they go elsewhere thinking they cannot buy it. I need something to then pop up over the add to basket button saying, "you need to personalised this item" before they can add it to the basket.
I hope this makes sense, can anyone help? Will a script help? Can anyone on here write me one? Please ask me to clarify anything you don't understand as i really need this problem solved.
Thanks,
Jill
P.S My web designer has done a great job but i think he doesn't know how to do this.