Need good live chat & ticketing system

[cocool]

Hi Folks

I need a good live chat & ticketing system

Ideally, I want it to have features listed below.
1. Customers can leave rating/feedback and comments on tickets and live chat session.
2. Live chat conversations is saved
3. Unlimited number of customer service personnels can use the live chat system concurrently.
4. Ability to create categories in live chat i.e. Sales , billing and customer service. If a customer choose billing , he/she will get forwarded to billing personnels
5. If a particular customer service personnel is busy with chat session, the waiting customer in queue get forwarded to other customer service personnel that is idle.

Any recommendatiions?Thx

 

[sridevi]

Hi, Try with AJ Help Desk which is the best help desk software with the robust ticket support solutions. It covers customer support,live chat services support & online help depending upon the business needs. It is the best software for the smarter support solutions.

 

[streetslocal]

comm100 is free and great piece of customer service software offering live chat
Plus much more and its free
http://www.comm100.com

 

[webhostuk]

For livechat you can try livezilla , for helpdesk I would suggest Vision Helpdesk .

We are personally using both the software from 3 years.

 

[j600com]

zendesk.com are good for ticket systems -we use whoson for live chat (decent too)

 

[Peter Yu]

Hi Cocool,

We are using a system in the office that can do points 2-5 for live chat, and has Ticketing (email), in one system. It’s called FocalScope. You can see their chat features at their official site--focalscope.com

Cheers

 

[jacobisme1234]

You need a help desk software. iKode help desk is a good option! iKode Help Desk Software is a full featured, professional customer service software designed by iKode. Half price now! Here is the coupon code: 50OFF.

 

[ankit123]

We have a few great articles on that in the PSU, as well as one of the best seo.It is a professional customer service software designed

 

[sudarshancw]

To be honest, there is no reliable stand alone application for both these needs, the industry norm is to use integration. ClickDesk is an excellent live chat service that you can use, if offers integration with Zendesk, a reliable ticketing system. As a combo, they are very effective.

 

[Holbi]

Hello Andy,

I can recommend Kayako software, and if you need any help with it, we can assist.

Kind regards,
Holbi.

 

[Jameschillman]

We've recently made the switch to Sirportly after evaluating lots of different options. Sirportly's interface and features made the choice very easy!

 

[manojsundar]

I recommend Olark for livechat and Happyfox, an intricately designed tool for customer support.

 

[johnnysheffield]

Not had any experience with ticketing systems or know of one within a chat system but we've found Zopim to be very good for chat alone. Easy peasy to integrate and has most of the best features with varying price plans. I like the fact it gives you the users search keyword and landing page as well as a rough location.