Naff Google Adwords promotion

[webstore]

We were really pleased to recently receive a properly addressed letter from Google dated October 2012 with an attached plastic credit card sized "Google Adwords" voucher titled "Turn your £25 into £100" with our company name properly printed on the front and with the promotion code on the back. The offer expires at the end of Nov 2012.

It's been quite some time since we last used Google Adwords and we immediately assumed we had been sent the voucher to tempt us back to start spending again on Google Adwords and a free offer of £75 providing we spend £25 was to us too good an offer to ignore.

I even spoke to somebody in Google Ireland who checked our existing Adwords account and confirmed that we were eligible to use the voucher.

But to my shock horror when I entered the promo code this evening I got the message in red "Sorry, you are not eligible for this promotional code for the following reason(s): The length of time since your account was created."

Talk about naff or what ? Certainly Google's letter has done more damage than good with us and certainly we will be in no rush to use Google Adwords again or recommend it to others.

You would think with all of Google's technology they would not mail such a "negative customer switch off letter".

 

[janskiproducer]

Wow! That sounds like a bug

 

[Ali-v-8]

create a new account and copy old one across.

 

[allthat]

We were really pleased to recently receive a properly addressed letter from Google dated October 2012 with an attached plastic credit card sized "Google Adwords" voucher titled "Turn your £25 into £100" with our company name properly printed on the front and with the promotion code on the back. The offer expires at the end of Nov 2012.

It's been quite some time since we last used Google Adwords and we immediately assumed we had been sent the voucher to tempt us back to start spending again on Google Adwords and a free offer of £75 providing we spend £25 was to us too good an offer to ignore.

I even spoke to somebody in Google Ireland who checked our existing Adwords account and confirmed that we were eligible to use the voucher.

But to my shock horror when I entered the promo code this evening I got the message in red "Sorry, you are not eligible for this promotional code for the following reason(s): The length of time since your account was created."

Talk about naff or what ? Certainly Google's letter has done more damage than good with us and certainly we will be in no rush to use Google Adwords again or recommend it to others.

You would think with all of Google's technology they would not mail such a "negative customer switch off letter".

I am so glad that I didn't take them up on the same offer I had from them as you a few years back!

 

[webstore]

I am pleased to report that after speaking to somebody in Google Ireland and completing a Google Adwords on-line complaint form, that Google have today credited our Google Adwords account with $100 - so all has ended well.

 

[BobbyBoy]

I am pleased to report that after speaking to somebody in Google Ireland and completing a Google Adwords on-line complaint form, that Google have today credited our Google Adwords account with $100 - so all has ended well.

We had the same issue a couple of years ago and they also credited our account after we complained.

Better to complain than to set up a new account as you'd effectively loose all your quality score history.

Bobby

 

[british steve]

I am pleased to report that after speaking to somebody in Google Ireland and completing a Google Adwords on-line complaint form, that Google have today credited our Google Adwords account with $100 - so all has ended well.

Yep, now watch them suck your money up with limited return