Mail Chimp and WooCommerce - going round in circles, help!

[BeautyStartUp]

Hi,

So I have a FREE Mailchimp Account which I have integrated into my WooCommerce site. BUT I cannot get my head around what I need to install/pay.

I am launching a customer retention strategy for the first time (1 year in, I now actually have some customers!) so I want to implement:

- Thank you emails to all new customers
- More personalised order notifications
- Abandoned cart nudge emails
- Customer loyalty scheme (using Woocommerce plugin for this) with a Welcome/About us Email plus regular nudges re points earnt etc.
- Check in post delivery to customers (how was our service/can you leave a review etc)
- Exclusive offers to customers on our loyalty scheme

etc etc

I thought that I could set up Automation campaigns in Mailchimp to deal with most of this BUT I cannot seem to find a way to connect up my customer accounts in Woocommerce to my existing Mailchimp account. It seems that I need another plugin to do this AND to also pay a monthly free to Mailchimp??

I have tried looking at Mailchimp's information online and it is so so confusing. Can someone who has done this talk me through what they did and what worked?

Thank you on advance for saving me hours of research time!!




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[antropy]

I think contacting a WooCommerce developer might be the best solution. Yes you may have to pay some money to solve it but it will save you hours trying to research it and solving it yourself. Alex

 

[d3lvedesign]

Hi, Mailchimp automation works no matter what kind of account you have. You'll need a third party plug-in to get it working with WooCommerce.

Have you tried this plug-in: https://mailchimp.com/integrations/woocommerce/

Or this one: https://woocommerce.com/products/mailchimp-for-woocommerce/

Here's a tutorial on how to get it all setup: https://www.cloudways.com/blog/automate-woocommerce-email-marketing-campaigns-mailchimp/

 

[BeautyStartUp]

Hi, Mailchimp automation works no matter what kind of account you have. You'll need a third party plug-in to get it working with WooCommerce.

Yes this is already done. But I don't have a list in Mailchimp of my customers/customer accounts. I think perhaps it was set up wrong.

 

[d3lvedesign]

Right, so you have customers on WooCommerce? If you do, you'll need to import these into a list on Mailchimp. However, in saying that you'll need permission from them to be on your list. This is a very tricky area right now, due to GDPR. So I would create a list using your existing customer data in WooCommerce, and then send these subscribers an email asking them to opt-in and if they wish to remain on the list.

There should be a sync option in your plug-in which allows you to sync all subscribers to Mailchimp so you don't need to do it manually.

https://mailchimp.com/help/connect-or-disconnect-mailchimp-for-woocommerce/

Scroll down to step 11. in the above link.