Mail Accounts

[Mystro]

Looking for a bit of advice in regard to mail sharing

Currently we have 5 individual email accounts for a the 5 of us here

I want to make i folder shareable so whatever i put in it the other 4 user can see as well (saves me forwarding on all the time) I think a public folder

It looks like from what i have read i will need to set up hosted exchange, so basically because im the administrator i want to be able to the other users mail boxes, (only received mails i don't need to see the sent) I currently have them all set up on my pop3 mail account at the moment

but i will need the other accounts to see the admin folder (which is a generic folder that all can see)

so basically

the 5 accounts will be

Me (administrator)
Admin account
User 2
User 3
User 4

Is this possible using exchange? if so any recommendations for a company to go to that can help me set it all up

I hope that post makes sense

also being a hosted account i can replicate this at my home pc in case i work from home

Paul

 

[Danny @ Source Servers Ltd]

Hi Paul,

without the intricate details I will suggest something that you could achieve with almost any pop or web based email. Why not have all incoming email for each email account also forwarded to a single email address, like [email protected].... then every incoming email to any of the 5 accounts will auto forward a copy to this shared account that you can view anytime you like. Also any of the 5 accounts could send email to that shared email... and potentially have a single shared password so that everyone can log into that account if they want... depending on your email client... you could just attach this additional account to your client...so that anyone could view it in their client anytime.

Hope I have understood your needs...

 

[Danny @ Source Servers Ltd]

ohh yes and exchange can certainly do all that... but I don't think you need the added expense to achieve this simple need....

 

[KM-Tiger]

... I currently have them all set up on my pop3 mail account at the moment

You almost certainly want to be using IMAP rather than POP. Briefly IMAP is designed to allow access to mail from more than one location (simultaneously, if you like), and with shared folders from more than one user. With mail clients set up right, 'sent' emails can also be copied to shared folders, which gives greater coherence if customer enquiries are to be dealt with by more than person. Most email clients can connect to IMAP and there are web clients such as Squirrelmail and Roundcube.

Alternatively if your business requirement is to better deal with email enquiries by multiple users then you could consider a ticketing system. Incoming email goes into the system and can be dealt with by multiple users via a web interface. Enquires and responses are filed under a ticket reference, so history can be easily seen even if it wasn't you who dealt with it.

Efficiently and effectively dealing with email is a common problem, we blogged about it recently here.

 

[Mystro]

Hi Paul,

without the intricate details I will suggest something that you could achieve with almost any pop or web based email. Why not have all incoming email for each email account also forwarded to a single email address, like [email protected].... then every incoming email to any of the 5 accounts will auto forward a copy to this shared account that you can view anytime you like. Also any of the 5 accounts could send email to that shared email... and potentially have a single shared password so that everyone can log into that account if they want... depending on your email client... you could just attach this additional account to your client...so that anyone could view it in their client anytime.

Hope I have understood your needs...

Thanks for the reply

At the moment that's pretty mush how i got it set up, but not sure if its an issue with my current provider but forwarding mails out to 4 different people takes time and at busy times locks up the mail (its like i have a certain limit per hour)

It does sound like i can pretty much do what i want with my current setup but its a bit cluncky

 

[Mystro]

ohh yes and exchange can certainly do all that... but I don't think you need the added expense to achieve this simple need....

I have seen exchange services for around £4.99 per user per month

Although an added expense ill be happy if it can fulfil my needs

 

[Paul_Rosser]

Hosted Exchange will most certainly do that for you, personally we use Rackspace it's about £6.50 per month, per mailbox. But for that you get 25gig of storage per mailbox and also 25gig to use for public folders. You also get a licence to run Outlook for each user or you can use OWA (outlook web access).

With hosted exchange you don't get all the features of having your own exchange server, but you do get a much easier admin console and all the features you would need.

I spent 20+ years setting up exchange for clients both hosted and on their own servers, so if you need any advice on how to set it up let me know m8.

 

[threenine]

We have this all set up in exchange, and it works well.

We use Office365, in which we have the full suite, which includes all the sharepoint and Lync server stuff included all for £30 a month!

I totally recommend this.

 

[RemoteTechs]

I was about to recommend the same Office 365, or just plain old Exchange on-line we are Microsoft partners and can provide account from £2.82 per user/month, and obviously have lots of experience setting up shared mailboxes in exchange.
Its not expensive any more at all and the flexibility and scalability is worth a small premium.

Let us know if you need a trial / demo / assistance, its what we do

 

[Paul_Rosser]

£2.82 is very good, what do you get for that in terms of mailbox storage ? and is the data held across multiple data centres for DR purposes ?

 

[Mystro]

I was about to recommend the same Office 365, or just plain old Exchange on-line we are Microsoft partners and can provide account from £2.82 per user/month, and obviously have lots of experience setting up shared mailboxes in exchange.
Its not expensive any more at all and the flexibility and scalability is worth a small premium.

Let us know if you need a trial / demo / assistance, its what we do

Yes please can you get some one to contact me please ill pm you my direct number and they can talk me through the options

 

[RemoteTechs]

£2.82 is very good, what do you get for that in terms of mailbox storage ? and is the data held across multiple data centres for DR purposes ?

25 GB mail box sizes, send / receive attachments up to 25 MB
Stored in Microsoft Datacenters which are geographically-distributed, with continuous data backup and premier disaster recovery capabilities. They invested around $2Bn on them,
Guaranteed 99.9% uptime, financially-backed service level agreement.
One of the few places you'll get a financial guarantee for any downtime!