MAC Email Probelms

[Mad Frog]

Hi, wonder if anyone can help.

I've got a client who can't get an email address to send, but it will receive, she's owns a MAC on Sky Broadband.

I've tested the email on MAC and PC (not on her network), both work fine, and she says that she's spoken to Apple and everything is set up as it should be. Sky also reckon that it's not them.

I believe it's either a firewall issue or a SKY compatibility issue, but any suggestions would be welcome as she keeps bugging me about this (we're a creative company and not a tech expert company)

P.S I know I spelt PROBLEM wrong in the title.

 

[jacobc]

Some ISP's block on port 25, so you can ask the email account provider if they allow an alternative port to be used e.g. port 587 and then update her settings and see if that works.

Regards,

Jacob

 

[Kixo]

i doubt it will be sky or the router, what type is the mail account imap or exchange? 99% mac mail problems are when people setup imap and get the outbound settings wrong, i would delete the account on the computer and re-add checking all details

 

[KM-Tiger]

By far the best email sending test tool is Swaks. That will tell you exactly where the SMTP transaction is going wrong.

Bit hard as it's command line, but in its simplest form:

swaks -to [email protected] -from [email protected]

will print out the whole SMTP transaction.

 

[Kixo]

also try using http://join.me to log onto the computer and test/play around with the account, save talking them through all kinds of stuff!

 

[Mad Frog]

Thanks guys, I'll forward this thread on to them to take look, hopefully they'll get it sorted. Oh and it's IMAP, my inclination is something they're setting up wrong, but as you many of you know...the client would never admit to that and it can only be my fault.

 

[nahosting]

Sounds like SMTP Authentication if they can receive but not send.