Had a parcel go missing that was due on Thursday but still hadn't turned up for an event taking place that night on the Saturday. I finally tracked it down at 11am at a Parcelforce depot 15 miles from the customer, but he was setting up the venue so couldn't collect. I arranged a Taxi pick up and explained that he would have no calling card but that I would take any comeback. Put a claim in to Parcelforce and was refunded the cost of delivery and Taxi fare. Can't knock that.