Just starting up

vic1959

Free Member
Sep 22, 2011
23
0
Maidstone
Hi folks,

After 29 years of service to a large reinsurance company I was made redundant when my department was relocated. Along with a colleague I have set up a limited company to provide bookkeeping and accounting services to sole traders and small business'. Although we have a few appointments lined up does anyone have some practical advice on attracting new clients? Are there any definate do's and don'ts that we should be aware of. Your thoughts would be appreciated.
 

AngelaWB

Free Member
Aug 20, 2010
6
0
Hi,

Finding networking events in your area is one place to start, they come in all different formats, settings, costs and times of the day, so you might need to try a few before you find the ones you like.

Quite often clients come by 'word of mouth', once you start working for a few clients you may find they recommend you to other businesses.

Hope that helps and all the best for you new business.

Angela
 
Upvote 0

DFL

Free Member
Aug 21, 2007
1,036
334
Essex
There are many ways to attract new clients, forget advertising and go out and make and develop relationships with people who will regulary introduce clients to you. The first port of call should be your local banks, speak to the small business managers and create a recipricol arrangement with them. Join a local networking group and play a key part in it to not only attract new clients but to develop your own support network. Try other firms of accountants in your area, see if they want to outsource any VAT, PAYE, bookkeeping as well as an overload of accounts and tax work. Find a niche and aggressively market it, whether it be IT contractors, plumbers, restaurants, whatever. Get a website that is different, is personal to your business, and ranks highly in Google. Offer free consultations and always try and make sure that once in front of a client you close the deal. Be approachable and listen to their needs and that should not be difficult.

Dont advertise to the world at large, too costly, too many price shoppers and too much competiton.

Know when to turn away work, don't say yes to all clients, those that are not suitable to your business say no to even if that is difficult at the start up stage.

Make sure that you ALWAYS define the scope of each engagement within an engagement letter, otherwise you will end up providing more services than originally quoted for.

Tell clients that you do sign up that you are looking for growth and referrals would be welcome. You can offer incentives to clients for this but the best way to get them to do this is by providing an exceptional service that many accountants aren't providing.

Do's: Be proactive, minimise clients taxes, look at more than just compliance work, be flexible, be responsive, treat all clients the same regardless of size

Dont's: Use jargon, keep clients waiting for appointments, miss telephone calls, reply late to emails, surprise bill, file late accounts.

Hope that some of this helps you, but a lot of things you will simply gain from exeperience.
 
Upvote 0
J

JamesCartwright

It may sound small, but providing advice on forums such as these can be beneficial! If you put a bit of info in your signature about your business, what you do etc - and actually give advice, you'll soon build up a name and friends on here!

Friends and putting your name about go a long way, even in the online community. My advice? A lot of people post to boost their google ranking etc...although this may be a goal of posting, the primary goal should be to help people in my opinion. You do this, and you may pick up some clients from here!

Best of luck :)
 
Upvote 0

MyAccountantOnline

Business Member
Sep 24, 2008
15,254
10
3,327
UK
myaccountantonline.co.uk
It may sound small, but providing advice on forums such as these can be beneficial! If you put a bit of info in your signature about your business, what you do etc - and actually give advice, you'll soon build up a name and friends on here!

Friends and putting your name about go a long way, even in the online community. My advice? A lot of people post to boost their google ranking etc...although this may be a goal of posting, the primary goal should be to help people in my opinion. You do this, and you may pick up some clients from here!

Best of luck :)

I wholeheartedly agree with James on that one - and bear in mind it takes time. I've been on the forum for quite some time now and see many people come and go - they arrive on the forum, try a bit of hard sell and disappear when (unsurprisingly) it doesnt work.

Good luck with the new venture - dont forget the PI insurance and to register with HMRC for Money laundering if you arent a member of a professional body:)
 
  • Like
Reactions: vic1959
Upvote 0
Hi folks,

After 29 years of service to a large reinsurance company I was made redundant when my department was relocated. Along with a colleague I have set up a limited company to provide bookkeeping and accounting services to sole traders and small business'. Although we have a few appointments lined up does anyone have some practical advice on attracting new clients? Are there any definate do's and don'ts that we should be aware of. Your thoughts would be appreciated.

Hi Vic, Firstly, congratulations and the best of luck! I would use telemarketing, email marketing and long run - SEO. That's if you have a website.
 
  • Like
Reactions: vic1959
Upvote 0

Chris Ashdown

Free Member
  • Dec 7, 2003
    13,389
    3,006
    Norfolk
    Find out what courses for new start-up's are in your area and try and work with the organisers to give say a brief accounting requirements for small businesses lecture, Contact the local banks business manager and introduce yourself, same with solicitors all can be helpfull

    Publish a list of what services you will do for set fee's for small start-ups.
     
    • Like
    Reactions: vic1959
    Upvote 0

    MyAccountantOnline

    Business Member
    Sep 24, 2008
    15,254
    10
    3,327
    UK
    myaccountantonline.co.uk
    Find out what courses for new start-up's are in your area and try and work with the organisers to give say a brief accounting requirements for small businesses lecture, Contact the local banks business manager and introduce yourself, same with solicitors all can be helpfull

    Publish a list of what services you will do for set fee's for small start-ups.

    Assuming you want to work with start-ups - not all accountants do.;):)

    Niche practices can be very profitable if you have specialist knowledge/experience in a particular industry.
     
    • Like
    Reactions: vic1959
    Upvote 0
    Stand by while I blow the web design trumpet. ;)

    Seriously, accountancy on a local basis is one of the niche areas where an optimised website can pull in a lot of business. You should be able to find someone who will build you an online brochure website for around £500. If this is properly optimised for your local area you should get a full ROI on its cost within the first few weeks.

    You then have a website advertising your business to the world 24/7/365. It really is the cheapest form of advertising available to people in your position.

    .
     
    Upvote 0

    MyAccountantOnline

    Business Member
    Sep 24, 2008
    15,254
    10
    3,327
    UK
    myaccountantonline.co.uk
    I would have thought much easier to get start-ups when you are one, than get exsisting companies to change over

    He was looking for suggestions


    Yes it generally is but some accountants do have specialist knowledge in certain areas and that is always good to promote.
     
    Upvote 0

    Latest Articles

    Join UK Business Forums for free business advice