Hello, I have a question with regards to the import duties we are being charged by UPS. We buy backpacks from the US which are delivered to us in the UK at a residential address (business from home). Typical delivery contains mainly backpacks but also has badges and the odd plastic bottle. Example Order: 32 backpacks each one between $47 and $180 depending on style and size. 1 bottle 3 badges 1 Jacket Total we pay for this delivery: $1,378.61 Customs Charge: £186.82 We seem to keep getting charged very different amounts of import duty each time we receive a delivery. It almost seems like they rip it open and take a look or scan the outside document and just take an average price of all products and stick a finger in the air. UPS Import Charge: £186.82 Another charge was: £158.87 Another was: £165.41 Another was £127.85 Another was £204.32 Another was £209.29 Another: £100.39 Another £144.17 Another £231.60 I believe they should be looking at each product and working out the charges to be applied on all of them to get the exact cost plus brokerage fees correct? Should I be concerned and if I should, how and where should I go to challenge these? Even the invoices are rubbish and are not a clear and full breakdown, not even close, should they be? Does anybody have some knowledge in this area? Thanks in advance.