If you're struggling with Google Adwords...

intelligentppc

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Feb 10, 2014
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A lot of people have been in touch with me recently, asking me for help with their Adwords campaigns. There's no doubt that PPC is a tough nut to crack, even more so when you consider that Google aren't exactly proactive at helping you save money. It's so easy to burn through an initial budget in hours if you don't know what you're doing.

I've put together a few tips in this thread for businesses with relatively small budgets who might be struggling to get an agency to take on their accounts. In truth you don't need an agency - outsourcing PPC can be a great idea if you haven't got the time yourself, but you must consider that with a small budget, any agency is going to struggle to make a profit unless they're pushing you to spend more and more each month.

Tip 1: Try BingAds

It's relatively simple to export an existing Adwords campaign to BingAds, and although the volume of clicks is lower, the traffic converts just as well and the clicks are generally cheaper.

Tip 2: Change your campaign settings

You can get an Adwords campaign up and running in minutes, but if you don't go into your campaign settings and change all the Google default settings you are going to waste a lot of money.

- you will be serving ads to mobiles by default. If you do not have a mobile-optimised version of your website then you do not want to be bidding on mobile devices. Reduce mobile bids to zero immediately.

- your location settings might need adjusting, e.g. if you want to target the UK but don't deliver to the Isle of Wight.

- do you want to appear for searches in every language, or just English?

- do you really want to be serving ads to people who have just returned from the pub at 1am on a Friday?


Tip 3: Start small and grow

Don't listen to anyone who says you need hundreds of thousands of long-tail keywords for a successful Adwords campaign. I've averaged a 100% ROI over the past 8 years, spending nearly 2 million quid on Adwords, and my largest campaign had probably 300 keywords in it. Some have 10. You need to keep it manageable.

Tip 4: Negative keywords are your friend

Unless you are bidding on exact match keywords (and even then, by default Google will include 'close variants' in exact match searches - WTF?!), you are going to want a negative keyword list that is longer than your normal keyword list.

Tip 5: Don't use broad match

Google will try to second guess searches, so broad match is a dangerous strategy. They include synonyms and close variants which may be nothing to do with what you're selling, so it's going to waste money. Use modified broad match, phrase or exact. A combination of the 3 types is best, with an exhaustive negative keyword list based on your own common sense and on the stats you generate.

*Edited by Moderator*

Hope this helps, I would welcome any comments/questions below,

Mike
 
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Peter Bowen

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I'll add my own 2p's worth here perhaps as tip 6?

Don't think of your campaign in isolation. The success of your campaign depends on 3 things:
  1. How good your adverts are at getting the searcher to click on them. Wrapped up in that is keyword choice, bidding, campaign management etc.
  2. How good your website is at converting those visitors into sales leads (or customers for ecommerce sites). I get awfully excited about designing these landing pages here if you're feeling masochistic or are into this sort of thing: http://www.pete-bowen.com/10-ppc-landing-page-design-ideas
  3. How good your business is at responding to those sales leads.
Mess up in any one of these areas and you might as well set fire to your advertising budget.
 
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  1. How good your website is at converting those visitors into sales leads (or customers for ecommerce sites). I get awfully excited about designing these landing pages here if you're feeling masochistic or are into this sort of thing: http://www.pete-bowen.com/10-ppc-landing-page-design-ideas

Do you not think you are likely to receive poorer quality enquiries from people who can only just about bear to enter their name, email and a comment (or maybe leave the comment section blank as you suggest it shouldn't be a requirement)?

The way i see it, if someone can't be arsed to tell me their name, email, phone number, location in Birmingham, when they are looking to start their project and leave a detailed comment, i don't want to get in touch with them because it is highly likely they are time wasters.
 
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Peter Bowen

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@MASSEY

I’ve been asked this question a lot. When we first started out with the first version of our AdWords lead generation system in May 2009 some of the people using it had really long forms. They wanted to be as efficient at filtering out time wasters as possible by asking for loads of detail.

We experimented by having them reduce the number of questions on the form. The page conversion rates improved significantly.

When you filter out the time wasters you filter out great leads too.

I suspect that in part it’s because the person filling in the form has probably had bad experiences elsewhere when they’ve filled in a long form on a website and never got a response. (Aside: we’ve mystery shopped hundreds of websites. Most of the time the response has been awful.)

If the cost of responding to a lead is small compared with the lifetime value of a new client it seems wasteful throwing away all those potential sales just because you don’t want to deal with a few people who are not a good fit right now.

I don't know what it costs to hire an advertising trailer (I think that's what you do based on the link in the signature) but I suspect it's a lot compared with having your secretary respond to a few web enquiries every day.
 
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It's not advertising trailers, it's for a kitchen and bathroom supply and fit website.

I agree with your reasoning and it most probably could lose people, even though it should still take them less than 30 seconds to fill out. As a smaller firm though it does get tiresome dealing with time wasters.

To be honest I've often found that people who fill out forms instead of calling are more likely to be time wasters regardless of the form. But i understand it is necessary, especially when your paying for clicks to your site.
 
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RainWolf

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The way i see it, if someone can't be arsed to tell me their name, email, phone number, location in Birmingham, when they are looking to start their project and leave a detailed comment, i don't want to get in touch with them because it is highly likely they are time wasters.

Actually that's not true. The thing is many (not all, of course) think YOU are a time waster.

5 years ago things were different. This is 2014. People are bombarded constantly with all sorts of pitches. So by the time someone lands on your page they're sick and tired of it all.

Before they got to your page 5-10 other sites already tried to get their details. So when they're reluctant it's also because they don't know enough about you to make that decision.
 
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RainWolf

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Dec 31, 2010
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@MASSEY

...
I suspect that in part it’s because the person filling in the form has probably had bad experiences elsewhere when they’ve filled in a long form on a website and never got a response. (Aside: we’ve mystery shopped hundreds of websites. Most of the time the response has been awful.)

If the cost of responding to a lead is small compared with the lifetime value of a new client it seems wasteful throwing away all those potential sales just because you don’t want to deal with a few people who are not a good fit right now.

...

Those are crucial points to understand, very important.

Customer relationships, knowing how to follow up, even how to sell properly are all being ignored by the great majority of business owners. They think selling means "convincing people to buy." But that's another story...
 
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intelligentppc

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If your form is longer than 5-6 fields then not many will bother completing it from a mobile phone, which is something to consider if you've got any kind of mobile search presence.

Also the following is true in my experience:

- Single page form is better than multi-part form
- Hidden fields (e.g. for joint applicant) work well
- If a form is TOO SHORT (2-3 fields) it will not convert very well. To be honest this depends on the product or service being advertised.
- Always give them the option of picking up the phone (or use click-to-call on mobiles), but more people than you think would rather leave their details than speak to somebody there and then (they may be in a situation where they can't talk).
- It's essential to call the customer back as soon as they have applied. Every minute between application > call has a negative effect on conversion.
- There are things you can do to make the form easier to complete without reducing the number of required fields.

- If you're concerned about conversion rate from short forms, consider asking a Yes/No qualifying question, e.g. 'Do you own your house?'
 
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Peter Bowen

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My experience has been otherwise.

Google is investing significantly in their partner program which appears to be designed to create a layer of intermediaries between smaller advertisers who probably can't afford a dedicated in-house team and Google who don't really want to be in the business of providing human support to a shed load of small advertisers.


I have had a bunch of accounts crushed like a bachelor's hopes and dreams the day after his wedding. But, that was a long time ago and I have not seen a single case that couldn't be resolved in the last three years.
 
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garyk

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Tip 4: Negative keywords are your friend

Unless you are bidding on exact match keywords (and even then, by default Google will include 'close variants' in exact match searches - WTF?!), you are going to want a negative keyword list that is longer than your normal keyword list.

Yes and actually found another use case for this the other day. I was happening to search for the term 'sencha' which is an software development framework and I noticed ads appearing from companies selling tea! Turns out that you can get senha tea so they should be doing -ve's on tech related terms.

If you sell goods might be worth checking some of your product names are not being triggered by something completely unrelated!
 
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makeusvisible

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    - you will be serving ads to mobiles by default. If you do not have a mobile-optimised version of your website then you do not want to be bidding on mobile devices. Reduce mobile bids to zero immediately.

    Wouldn't agree with this one at all.

    We have some customers who do not have responsive (or mobile) sites, and yet have a conversion rate on mobile devices which is comparable to their desktop sites. If potential customers are browsing for a product or service, and the website they land on offers that service... in many cases they will be happy to do a little pinching and zooming in order to view the website and engage. This is especially prevalent if the website is in a niche market and competitors are not running responsive/mobile sites either.

    You absolutely DONT want to be turning off mobile Ads across the board until you have some stats on conversion rate to back it up... by turning off mobile Ads you could (for example) be switching off to your core sofa-evening-time surfers who might well be your highest converting customers.
     
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    intelligentppc

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    Wouldn't agree with this one at all.

    We have some customers who do not have responsive (or mobile) sites, and yet have a conversion rate on mobile devices which is comparable to their desktop sites. If potential customers are browsing for a product or service, and the website they land on offers that service... in many cases they will be happy to do a little pinching and zooming in order to view the website and engage. This is especially prevalent if the website is in a niche market and competitors are not running responsive/mobile sites either.

    You absolutely DONT want to be turning off mobile Ads across the board until you have some stats on conversion rate to back it up... by turning off mobile Ads you could (for example) be switching off to your core sofa-evening-time surfers who might well be your highest converting customers.

    It depends what the business is wanting the end user to do. If they have to fill out a 3 page application form they are simply not going to bother on mobile, sometimes even if it's a good mobile form. I take your point about getting conversion stats but common sense must come into play here and I would never risk a client's money serving ads to sites with a poor mobile experience. Get the site optimised first and THEN switch the ads on, this way there is a much lower chance of wasted budget.
     
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    intelligentppc

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    I could write a book on how to craft the perfect landing page. Maybe I should.

    The main thing to bear in mind is that the look of the site is not as important as including the crucial elements you need to convert a visitor.

    They are:

    - short & easy application form/checkout process
    - social proof
    - time restraint/create urgency
    - clear concise copy which matches your ad copy
    - the removal of distractions e.g top navigation
    - a compelling USP
    - multiple ways to apply/contact

    Here's a very useful tip: I've produced conversion rates on mobile phones DOUBLE that of desktop/laptops.
     
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    Peter Bowen

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    Thank you for starting this thread, it is very useful for us just starting out. Any more ideas on how to create enticing landing pages?

    Landing pages are about the visitor - not you. Write about what they're interested in - the things that they searched for. You should talk about your business and the people in it on the 'About' page, not on the landing pages.

    Write for 10-year olds. Use simple, direct language. Use a tool like www.hemingwayapp.com to make sure your writing is readable.

    Write as little as possible above the contact form. Use these words to let your visitor know that they're in the right place.

    Don't aim for perfection this time. Get the words on the page and diarise a time to work on them again in a month.
     
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