I need your advice on this please

[Niteflyer]

Hello guys, I need some advice please.

I purchased a HYUNDAI 42" PLASMA TV through www.panthaonline.co.uk

I purchased it believing that it was HD compatible, I have since found out that it is NOT HD compatible because it doesn't have a high enough resolution.

The website stated that it was a "Fantastic 42" Plasma Television with HDTV Support for superb quality picture"

And that it has "HDTV via Analog RGB"

The full listing is here: http://www.pantheronline.co.uk/shop.php?Call=showdetail&stock_id=HPT4250&cat_id=PLA

Have I been mislead? should I take it further? Or have I been a bit naive to think it was HD compatibe?

Any advice at all would be very much appreciated.

Thanks

Matt

 

[cqueen]

If it says it's HD ready and it isnt, then of course you have a case.

 

[CG Effect]

HD = High resolution if it only has a resolution of 720 by 576 its an old fashioned TV, HDTV is 4x that.

 

[Ian J]

The Hyundai HPT4250 is definately not HD compatible

 

[MyNI]

Technically speaking the hpt4250 is an HDTV because it has a 16:9 aspect ratio and meets the sound channel requirements...but I am worried that what you have bought isn't actually an HPT4250 at all. This is what it should look like http://audiovisual.kelkoo.co.uk/b/a/ps_12408092/127101.html and that isn't what yours looks like. I think you have bought a fake or something made under license. Either way, if a product is not fit for purpose as described when the purchase was made, then you have the right to return it. But there may be time restrictions, I am not sure...when did you buy it and have you been using it? I'd never buy a TV from a Korean company that makes cars!

 

[epiphany]

There are two main types of HD, the 720 line one which is in higher definition than the a standard TV (500ish lines) so can be classed as HD and the one you probably wanted, the 1080 version.

 

[easyasit]

are you within ur 28 day stat period?
Can u not just rtn it and get ur money back?

Al

 

[Eagle]

^Yup. Distance Selling Regulations.

Send it back (you don't have to have (or give) a reason).

 

[Astaroth]

Unfortunately the link you provided now only says the item has sold out.

There is a big difference between a screen being "HD Ready" and "HD Compatable"....

HDTV-compatible means that the TV can receive a HD-signal(720p/1080i) and display it, but not with the highest HD-quality. This might be because the TV:s resolution is too low or the TV might be missing the digital inputs required (DVI and/or HDMI with HDCP support).

"HD-ready" is a license that can be executed by EICTA if the TV also can meet the following requirements: 1. HD-reception both via analogue input and DVI or HDMI. 2. The DVI or HDMI input (digital inputs) must have support for HDCP. 3. The HD capable inputs must be able to transmit the formats 1280x720 at 50 and 60Hz progressive (720p) and 1920x1080 at 50 and 60Hz interlaced (1080i).

Without being able to read the specs it is hard to say if it has been misadvertised or you have just misunderstood the difference between the two.

 

[MyNI]

Wouldn't worry about it too much, apparently Niteflyer doesn't...he hasn't came back to this thread since he started it!

 

[Niteflyer]

Wouldn't worry about it too much, apparently Niteflyer doesn't...he hasn't came back to this thread since he started it!

If you had read any of my other posts, you would see that I have been downgraded to dial-up for a week or 2! And it pains me to post sin the detail that this would have required.

I have an update on this and will post ot shortly.

Thanks

Matt

 

[Niteflyer]

Ok guys, back on broadband, bulldog! They offered me upto 16meg download and I have been getting between 7 and 9 meg so not too shabby

So here's the update, I contacted Hyundai UK (the makers of the TV) and they told me that the retailer in question had also contacted them (after my initial complaint) and said that they would tell me exactly as they told them.

"Under no circumstances do we claim the HPT4250 TV to be HD ready, or even HD compatible, the resolution is NOT high enough to be HD compatible, it is capable of displaying a resolution of slightly greater than SD but in no way is it HD compatible and the retailer should NOT have been advertising it as such."

The retailer has now changed their website to not include ANY HD reference to the TV at all, but I have a screen shot with eveidence that they did advertise it as HD compatible when we purchased it, much to their dismay!

I then contacted trading standards and they said under UK law, I am entitled to 1 of 2 resloutions to this matter.

1) I receive a FULL refund including delivery charges.

2) I receive a TV capable of displaying a HD picture for the price I paid as the original TV was not fit for the purpose it was sold as.

The retailer did offer me another TV for £1200 more but trading standards told me to laugh at them LOL

So I have opted for the second resolution! The ball is now in their court and I am waiting for a reply from them

In response to this the retailer has told me that they are looking for a supplyer to supply my TV for me. (obviously someone cheap so they don't lose too much money)

Thanks

Matt

 

[preecejon]

hi there,

please help, i bought the HPT-4250 today (899.99 powerhouse and advertised as hd ready) and am now worryed about what i have bought! is it hd ready or hd compatable or neither?

a few web sites reviews say yes, some say no! the official site and powerhouse dont even mention it.

it has a hdmi socket (does that mean its got hd?)

i use it mainly for xbox 360 and although the picture is better than my old tv im not sure if its high def, is there anyway to test the picture? im using a vga hd av cable to connect the 360 and have played around with the resoultion but cant see any difference.

is it possible to do a progresive scan or is that something the tv does automatically?

please help casue i feel ripped off and that i dont actually have a hd tv!

many thanks