I Need some advice

[THINK.RossCoatesSolicitor]

Hi i am thinking about getting involved with a friend who has set up a business. The business is providing a intermediary service for a solicitor, a sort of go between for the solicitor and client. The clients she has enrolled are financial companies such as mortgage brokers and equity release companies.

IS this a good idea? If so where would you go to promote the company, advise please and thank you.

 

[elaine@cheapaccounting]

Sorry I think I missed it - is what a good idea?

What is the service?

 

[THINK.RossCoatesSolicitor]

Hello,

The "service" is providing an intermediary service between the solicitor and the client. The clients so far are mortgage brokers, so for example you would call up to chase an urgent completion through your assigned BDM instead of trying to get hold of the solicitor, etc.

Im trying to think of a way to promote such a unique service.

 

[yorkshirejames]

And the advantage in not chasing the solicitor is....?

 

[THINK.RossCoatesSolicitor]

Providing the client with a point of contact ie a BDM it directs the calls to them and away from the solicitor, which then free's their time to actually work on the case. The BDM can either deal with the enquiry or schedule it to be done at a later time.

 

[jim_price]

Not the biggest fan of the various operators in the UK (well, English & Welsh) housing market, this just sounds like another unnecessary layer that can potentially add complexity, misunderstandings and costs.

If you can come up with an idea to completely overhaul the current system I'm all ears!

I'm afraid I've got my homebuyers hat on in this post.

Good luck to you all the same.

 

[TMSL]

I dont get it either, I actually use Ross Coates and have a BDM, I am confused do yuo work for Ross Coates solicitors, why wouldnt I call the solicitor myself.?

 

[THINK.RossCoatesSolicitor]

We are actually going out and winning accounts for Ross Coates. Providing them with buisiness and providing them new accounts with a BDM, the areas we are involved with at present are mortgage brokers etc.

 

[Williams lester]

We are actually going out and winning accounts for Ross Coates. Providing them with buisiness and providing them new accounts with a BDM, the areas we are involved with at present are mortgage brokers etc.

If you are actually doing this, why are you asking if it is a good idea in the OP??

 

[elaine@cheapaccounting]

If you are actually doing this, why are you asking if it is a good idea in the OP??

because he was just spamming - oh cynical me I know

 

[accountancyextra]

So Clinet phones BDm and asks "is my work finished yet/ how long will it be/ whats the status of XYZ". The BDM replies "don't know, will find out and call you back"

BDM then phones solicitor and asks questions. Solicitor explains to BDM, who, not being a solicitor himself may misunderstand. BDM then relays message to client.

Is that right??

If so, why not just hire a PA??

 

[THINK.RossCoatesSolicitor]

I asked the question, as i have asked to be involved. A friend of mine has just set the company up and has some clients already. I was asking if you thought the service was good service and by asking the question i was trying to figure out if the project would have longevity.

I am not spamming, just simply trying to get feedback, i used the "we" as a royal we.

Im sorry for the confusion.

 

[THINK.RossCoatesSolicitor]

The companies my friend has targeted are mortgage brokers/ finance companies. Where there is a great deal of knowledge held by the BDM. So there would be no need to call the solicitor and get fed back info to pass back to the client.

The BDM role works as point of call for all calls and also for producing reports etc.

I have dealt with solcitors in my job role and more often than not they are hard to get hold of. Sometimes its to find out a progress of a case etc, a BDM will supply reporting on a weekly basis and be at the end of the phone, where as a solicitor ( the ones i have dealt with) are flat out each day, as they tend to take on so much work.

 

[accountancyextra]

The companies my friend has targeted are mortgage brokers/ finance companies. Where there is a great deal of knowledge held by the BDM. So there would be no need to call the solicitor and get fed back info to pass back to the client.

The BDM role works as point of call for all calls and also for producing reports etc.

I have dealt with solcitors in my job role and more often than not they are hard to get hold of. Sometimes its to find out a progress of a case etc, a BDM will supply reporting on a weekly basis and be at the end of the phone, where as a solicitor ( the ones i have dealt with) are flat out each day, as they tend to take on so much work.

So how does the BDM get the info to put in the report and where does he get the info from to answer telephone queries? Surely that info can only come directly from the solicitors desk or from their practice management software(to a certain extent).

What value is the BDM adding to the chain and surely the overall cost to the client must be more to amke it worthwhile?