HSBS Secure Epayments failure

[CLSLTD]

OK ePayments has been down for us all day - we can't login and its not processing any payments. Usual story - they are denying any problem saying its us... is anyone else getting this?

 

[sysops]

So you're the one still using ePayments...

Seriously, given the recent track record, why are you still on that system?

 

[Dwebs-Ltd]

Its not always super easy to move payment systems it can also be costly depending on implementation

 

[sysops]

Its not always super easy to move payment systems it can also be costly depending on implementation

No, it's pretty easy, and a hell of a lot less costly than losing a day's business...

 

[CLSLTD]

Thanks for those helpful suggestions...
To anyone 'still using ePayments': Are you having any problems? ePayments deny there is any issue - but we cannot find anything wrong our end... I just need to know if we need to spend the weekend looking to our code - or writing angry emails to ePayments...

 

[CLSLTD]

Finally resolved our latest ePayments problem - they had accidentally deleted our 'master account' which suspended our other account. However it took 4 days of us insisting it was not a problem our end before they finally decided to take a look and discovered it was theirs... hopeless.

 

[kevin555]

You admit they're hopeless and still you do business with them - at what point will you move?

 

[CLSLTD]

We been trying to move to WorldPays Select Invisible, which looks really good, but they are really strict on their PCI compliance and its taken 3 months to get McAfee certificate. So we on our way away from HSBC this week! Finally.