Lads, I'm the type of introverted technical (engineering degree and position until now), my soft skills are not good. My live threw myself to ocean of sales. I learnt cold calling a little bit (thanks to that forum as well) as this is the way I create connection with leads, getting more customers which are interested wanting to talk with me even for the first time they hear about company I work for. But now, I need to start building relationship with customers by follow ups. I know their business and my service, they match each other, but I will not get the job from them as long as they do not trust me. Can you recommend any free videos (youtube?), podcasts or articles to learn how to become more communicative, build strong, long term relationship with new customers prior to doing service for them and how to become natural, much-loved man in business? Seeing other people like they would be born with these skills, making people smiling and liking them makes my mind so addled. Please do not tell me to instruct somebody else to do that, I have to stand-up, learn and possess these skills myself, it will be necessary to know how to sell your service in the future for my own business purpose.