How often do you need to process payments on the telephone

[Sam Boogie]

Hi Guys,

Just wondering as a purely online retailer, how often, if at all, you need to process payments over the phone using a virtual terminal etc.

Im really trying to establish of MOTO processing is necessary for me.

If it matters im planning on opening an online clothes store.

Sam : )

 

[deniser]

I have stopped doing them on the virtual terminal because it makes PDI Compliance much more complicated.

Now I only process them occasionally on the real terminal as a MOTO as that doesn't seem to need PDI Compliance but I shred the card details immediately.

If customers want to place an order over the phone I tell them I can't. TBH I am really glad to have the PDI thing as an excuse not to as it is so time consuming processing orders manually.

 

[alanc]

^^^
What she said.
(I was about to say exactly the same thing)

Some people do seem to prefer placing orders over the 'phone, but they are very few.

 

[deniser]

Incidentally, when people do want to make a phone order and I tell them no, they always come back and pay online. I never ever lose a sale because I won't take a phone order.

 

[alanc]

I tell them its part of our data security policy of not handling customers' credit card details (which is true).

 

[Sam Boogie]

Okay, great guys, thanks! The joke is i'd be processing them using the net anyway so not really any safer for them!

So do you guys ever have yo get your hands dirty and manually push your sales through your system or does the customer always manage to complete the sale themselves?

 

[alanc]

Okay, great guys, thanks! The joke is i'd be processing them using the net anyway so not really any safer for them!

I don't think the preference for TO is about safety, its about convenience.

So do you guys ever have yo get your hands dirty and manually push your sales through your system or does the customer always manage to complete the sale themselves?

Read post #4

 

[deniser]

Sometimes they phone because they can't get the sale to go through so I just log in and tell them what they are doing wrong (usually not using the cardholder's address in the field where they have to enter cardholder's address) and they complete the sale themselves.

 

[Deleted member 61074]

Okay, great guys, thanks! The joke is i'd be processing them using the net anyway so not really any safer for them!

it's not really a joke, this violates PCI.

 

[James.Dunford]

it's not really a joke, this violates PCI.

Yes, I was looking at doing that and if memory serves it is just a big "no no"!

 

[Sam Boogie]

I thought that was the purpose of 'Virtual Terminals'?

 

[deniser]

Yes it is and we used it in the past but since November you need PDI Compliance to use a virtual terminal.