How do I stop the autorenewal function?

[Paul FilmMaker]

I'm not a big fan of autorenewal. How do I turn it off... again?

 

[Ozzy]

Tagging @Ethan39 for the link as we have an FAQ that explains how to do this, but I’ve just noticed the link to the FAQ’s goes to a 404 error. ??

 

[fisicx]

Top tip. Don’t call it FAQ. Call it Support and allow comments. And put a link to this and the rules in the main menu.

 

[Ozzy]

@Paul FilmMaker Here's the link to the article, basically you manage the subscription through your PayPal account. We're switched to Stripe eventually that is easier to manage things like this, but for now it is within PayPal.

 

[Ethan39]

Tagging @Ethan39 for the link as we have an FAQ that explains how to do this, but I’ve just noticed the link to the FAQ’s goes to a 404 error. ??

Fixed. A typo on my part, apologies!

 

[Ethan39]

I'm not a big fan of autorenewal. How do I turn it off... again?

Apologies, I've only just realised that whilst I fixed the link at the bottom of the page, I never actually directed you towards the information you need. That's my bad ?

Our FAQ page features a section called "How can I cancel my Business Membership?", which describes how to cancel the renewal:

Jira Service Management

bdgroup.atlassian.net

 

[fisicx]

As an aside, taking me offsite to KB looks really unprofessional. It cheapens the brand.

 

[Ethan39]

As an aside, taking me offsite to KB looks really unprofessional. It cheapens the brand.

Agreed, but Xenforo gives us terrible tools for managing documentation. We would literally just have HTML pages with no version control or tools to automatically identify connected documents.

With Confluence we get a system that gives us a lot more QoL tools for documentation management.

I'd love to have it hosted on the site, but Xenforo doesn't have the functionality we need and Confluence (to the best of my knowledge) won't let us control where on the internet the documents appear.

Confluence also serves a secondary purpose, it's connected to our support system. So it acts as a way of publicising the best method to contact our support teams.

 

[UKSBD]

I'm not a big fan of autorenewal. How do I turn it off... again?

go to this page when logged in to your paypal account - https://www.paypal.com/myaccount/autopay/

 

[Paul FilmMaker]

As an aside, taking me offsite to KB looks really unprofessional. It cheapens the brand.

100% agree.