How can I see if my Virgin internet was down?

[Fred_the_frog]

Is there a website that tells me when it has been down in my area? My internet wasn't working earlier so I want to check if it was a problem with virgin or if it was a problem my end.

 

[ITsoldUK]

Is there a website that tells me when it has been down in my area? My internet wasn't working earlier so I want to check if it was a problem with virgin or if it was a problem my end.

Check here => https://my.virginmedia.com/faults/service-status

 

[Fred_the_frog]

Check here => https://my.virginmedia.com/faults/service-status

Thanks, but that only says if it is up now. I need to find out if it was up this morning. Is that possible?

 

[ITsoldUK]

Thanks, but that only says if it is up now. I need to find out if it was up this morning. Is that possible?

Call 150 and ask...that is about your only option.

What area are you in? (postcode)

 

[Nomis Connections]

Your router logs may be able to tell you something - if not you may want to call Virgin, who'll hopefully be able to tell you if there were any drops on your line, or service work/errors going on in your area this morning.

 

[Fred_the_frog]

I've just realised, it says there are problems with the TV catchup service and it shows there was a problem this morning and another problem which is currently being repaired. I guess it would be that same for the internet too if there was a problem. It says it's fine though. I think it's something my end that caused it :redface:

 

[ITsoldUK]

I've just realised, it says there are problems with the TV catchup service and it shows there was a problem this morning and another problem which is currently being repaired. I guess it would be that same for the internet too if there was a problem. It says it's fine though. I think it's something my end that caused it :redface:

Nationwide...from VM

There is a fault disruption.
You might not be able to watch certain programmes on Catch Up TV and TV On Demand on your Virgin TV or TiVo® service at the moment.
Fault reference: F002214588

 

[123Simples]

I've just realised, it says there are problems with the TV catchup service and it shows there was a problem this morning and another problem which is currently being repaired. I guess it would be that same for the internet too if there was a problem. It says it's fine though. I think it's something my end that caused it :redface:

If you're lucky Fred then some inept engineer has not come along (as they did with us) and unplug your cable at the green junction box because they were having a cabinet tidy up!

Believe it or not, that happens fairly frequently when they do a cabinet clean up, and any cables that are not marked up can be pulled out, or if an engineer does a new install and needs to find a slot somewhere on the panel, they can pull your cable just to save themselves some trouble.

I'm not sure if you can actually go back in time to verify a fault your end or theirs, but ring 150 and have a moan - they should offer you some credit for loss of service

 

[kevinmark]

If you're having trouble connecting to your Virgin Broadband, before you throw your computer out the window in frustration, take a look here.
First one is it says there are problems with the TV catchup service and it shows there was a problem this morning and another problem which is currently being repaired top tips to help you get connected.