Hermes - 100% failure rate.

[The Byre]

In the past few weeks, we have had just three deliveries from Hermes. The first got lost for two weeks, the second vanished completely and now the third is listed as delivered and signed for, when nothing of the sort has happened.

We are now placing in our T&C of supply, that deliveries by Hermes will just no longer be acceptable as there is just no point.

If you are using Hermes, our experience would suggest that you could save yourself a great deal of trouble, if you just gave them the money and threw the parcel in the bin. At least, then nobody would waste time looking for the damn thing!

All other major national and international couriers use one of the local courier companies for completion and each and every parcel, package, pallet, or truck load has arrived punctually and completely.

 

[Nuno]

Specifying which courier is unacceptable is a good idea if your trading partners will wear it.

Hermes are shite because they are so cheap. Nobody can make money on that chain so it is worked for pin money between episodes of Jeremy Kyle. (Although that is better than just sitting on a lardy butt longing for the TV fame of being on Benefit Street I suppose).

 

[Pish_Pash]

We've had terrible experience with Hermes over the past few months (prior to that they were fine)...I guess they're suffering from growing pains & have lost a grip.

I'm a tightwad (e.g. I stop the free local newspapers when I go on holiday), so the allure of the cheapest courier is a strong pull, but I now won't send anything via Hermes (the last two occasions saw them attempting to deliver a B2B order to commercial premises on a Friday night at 7.30pm & on a Saturday morning - it seems to be men with with a 12 year old ford escort van earning a few extra pounds after their 'day' job)

Hermes...avoid unless you want your business to appear rank amateur (which ok, mine is, but I don't want them to illustrate this so clearly on my behalf!)

 

[JMRidley]

We use My Hermes for all our larger parcels and have had no problems at all. In contrast, Royal Mail, who are usually brilliant, have lost 3 parcels in the last few weeks.

 

[Davek0974]

Only bad experience here too, would never use them again.

 

[The Byre]

I now won't send anything via Hermes (the last two occasions saw them attempting to deliver a B2B order to commercial premises on a Friday night at 7.30pm & on a Saturday morning - it seems to be men with with a 12 year old ford escort van earning a few extra pounds after their 'day' job)

This could explain things. We are a business and our gates shut at around five, though one can get in up to seven, if one (shock, horror) gets out of the van/car and opens the gate.

We would even be able to retrieve parcels, if they threw them over the gate, or just made some sort of vague attempt at delivery. The problems these people create totally outweigh the tiny savings that one can make by going with Herpes, instead of a proper company.

We've been at our present location for 15 years and in all that time, not one parcel or delivery has gone wrong. Sheet metal from France, engines from London, electronic parts from Germany, books, paper, inks and other office supplies from all over the place, large deliveries from Glasgow and Poland, TV sets from Blackpool - we know the delivery guys from the various companies by name and even invite them in for a coffee if they have time and it's the end of their run.

We send stuff out all the time. OK, we are not a mail-order company, so we do not have hundreds of deliveries flying out of the door, but we stuff goes in and out on a daily basis - and in all that time, I have never had to chase deliveries or wonder where or why our stuff has vanished. Until Herpes popped up.

The sheer incompetence of this company really is a wonder to behold!