Help with selecting best courier company

[LowedgesWebDevelopment]

Hi Guys.
So after 2 years of selling online, i must change my courier company, which is Hermes.
I'm just tired when i hear that clients have not received item, client received not all items, parcels are not in our system, delays with delivery, i cannot scale my business anymore with this crap quality.
What would you recommend guys. I need dropoff option, and tracking, and can be option to take a sign from customers.
I need have option to import ebay orders automatically.

No royal mail - because they got problems too with lost parcels. I have OBA but its to complicated for me. No companies who using self employed couriers - i see how they messing up.

Parcels - 1 - 2kg normal sizes.
Drop off because i'm working 9:30 - 5:30 - no one at home when courier would come to pickup.

 

[WebDesires]

how funny. we are literally having this issue right now with a seller, Hermes says it has been "left in secure porch" but we dont have a porch... and none of our neighbors have a porch either...

edit: Sorry im not actually helping you with the question here, but I had to comment due to the coincidence of having this issue at the same time you are sharing your experience.

 

[Claire Freshney]

DHL are very good.

 

[TODonnell]

Hermes are low-cost, I think. You get what you pay for. I seen 'sorry you were out' cards dropped off with no contact details. It's weird.

 

[lesliedocherty]

We've tried APC, Parcelforce, DX, UK Mail, all have issues. DPD are pretty good, but you pay for it, Hermes & Yodel are just the worst

 

[NewGardenStyle]

I'm not sure about prices for your parcel sizes as mine are larger, but DPD and UPS are excellent for me and have local drop off points - one is a local shop and the other my train station. Look at a broker such as parcel2go.com and see what your options are.

 

[profitxchange]

I have taken a lot of deliveries from DPD (used by one of my old suppliers) and would recommend them. They also offer the ability to track the courier on the road.

 

[The Byre]

The best I have come across so far is BJS in Wednesbury.

http://www.bjshomedelivery.com/contact/

 

[Job Squirrel]

I use ParcelMonkey (courier aggregator) for bulky items and CollectPlus for smaller items, both offer drop-off locations.

But if you are looking for a dedicated business account service provider I would suggest DHL or UPS.