- Original Poster
- #1
We have 6 customer service staff and we have so far worked with the bonus on sales being
Weekly minimum target of X
Bonus paid over this of 5%
Team must hit X before the above bonus is paid
This was because people where stealing each others quotes, not working togther and not dealing with complaints also picking and choosing how quickly to deal with certain lower requirements.
We tried to change it to the above but it still does not work, i need to find a bonus scheme that works such as Team weekly target x but we always need to make sure staff hit a reasonable amount each and not certain team members pulling all the weight but this will always end the above way as people need to hit targets.
How do we go about rewarding the team for hitting X, make sure all team members are pulling there weight and answering complaints plus not skipping over the quotes not deemed worthwhile.
I have told them multiple times that a small quote becomes a larger on and a complaint could turn into a loyal customer.
We have recorded calls from 3cx, Freshdesk (email / live chat) so we have all sources tracked.
The manager gets £100 bonus for the team hitting X
Weekly minimum target of X
Bonus paid over this of 5%
Team must hit X before the above bonus is paid
This was because people where stealing each others quotes, not working togther and not dealing with complaints also picking and choosing how quickly to deal with certain lower requirements.
We tried to change it to the above but it still does not work, i need to find a bonus scheme that works such as Team weekly target x but we always need to make sure staff hit a reasonable amount each and not certain team members pulling all the weight but this will always end the above way as people need to hit targets.
How do we go about rewarding the team for hitting X, make sure all team members are pulling there weight and answering complaints plus not skipping over the quotes not deemed worthwhile.
I have told them multiple times that a small quote becomes a larger on and a complaint could turn into a loyal customer.
We have recorded calls from 3cx, Freshdesk (email / live chat) so we have all sources tracked.
The manager gets £100 bonus for the team hitting X
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