Help Desk Software

[uk26]

I'm looking for Support Desk software which we can run on our web hosting account.

PAID or FREE with Departments, email piping in HTML Format etc.

any recommendations?

 

[CMS Medical]

You can use wordpress with the Awesome Support plugin which will work on most hosting servers and is free. Depending on your needs and whether you are looking for more of a knowledge base type of content you can buy various wordpress themes with support/help desk features built in.

 

[NuBlue]

You don't say what hosting platform you are using but Cerberus is well worth looking at.

http://www.cerberusweb.com/home

 

[uk26]

Sorry it will be hosted on plesk (Linux)

 

[webhostuk]

One of the best helpdesk software for web hosting is Vision Helpdesk , easy to configure we are using it from v2 release and recently V4 has been launched its just fanstastic worth a try.

 

[Squantrill]

We use zendesk it integrates well and can be customized. Previously we used glpi but this was more focused to it Helpdesk. Zendesk is a bit of both but works well for service desk especially if you use the voice open as it helps manage customers expectations..


Sent from my iPad using Tapatalk HD

 

[Ozzy]

I'll give a +1 for ZenDesk although it is a hosted platform (they host it for you). So you pay a monthly fee for it, but so long as you have less then 5x support persons it's really cheap (even cheaper if you make a charitable donation to their nominated charity).
We use both their Help Centre, it also has lots of plugins, an API, and the cool plugin you can put into your application/website.

 

[OvcaX]

We user ArcticDesk and it works great

There are some quirks but we manage to get around 100-200 tickets per day sorted with ease

 

[Alan]

If you want 'cloud' rather than self hosted (I know the OP was asking for self hosted) then Freshdesk is pretty net too.

 

[WebhostingUKCom]

We are using Vision Helpdesk , previously tested Kayako but its too costly with not much features for the amount we spend. Vision helpdesk is simple and effective , +1 for VH.

 

[thuylove29]

Im using zendesk about 2 weeks. From now, I think it's OK for my work.

 

[hussainsheikh]

osTicket is good as well, free open source!

 

[Websitehandyman]

I've found no problems with osTicket so I second Hussainsheikh.

 

[hussainsheikh]

It is good I must say

 

[jamesbaldock]

Hello,

Have you tried looking at Zoho Support? Not hosted on your account but comes with unlimited disk space if that's your concern?

Kind regards


James

 

[marble_pars]

We use HelpScout for one business and it is very good. Also use ZenDesk for another, great but expensive once you add livechat.

We still use Tawk.to for a third business along with Google Groups setup for our syupport users, admitedly we will probably move that setup over to HelpScout.

Also like the look of desk.com.

You have so many to choose from, maybe try a few different ones out and see what works best.

 

[Matt Wilkinson]

You could buy an off the shelf package that can be hosted by yourselves, hosted in a bespoke hosting environment, which allows for easier integration with other systems. if there's a risk of this integration being needed in the future, it's worth the extra initial expense, rather than doing the work twice.