Help! Customer damaged an item when trying it on...

[Tej]

Thats good news... comes in threes?

 

[Tantrum]

Thats good news... comes in threes?

Cheeky! But I like your style...

 

[deniser]

I would still send it to your supplier for a second opinion. Tell it how you told it to us. You have nothing to lose. I'm not suggesting they do you a favour either but they should be able to inspect it.

I still don't think a garment should destruct quite so easily.

If nothing to do with the zip, if she got the skirt on then she should also be able to get it off and the seam shouldn't rip.

I know their attitude was completely wrong and very annoying but consider the garment itself. Unless very fragile such as lace, the seam should withstand quite a lot of force as it would be subjected to if someone was wearing it quite tight and sat down.

 

[Tantrum]

thanks I'll give it a try...

 

[internetspaceships]

Draw a line under it.

Move on.

If you don't they've won.

They either don't care, or they are glad you're getting wound up.

Your choice.

Regards

Jon

 

[fergusmum]

Hi, i see this post is a bit out of date now, but having had a clothes shop for 10 years i know all about annoying , couldn't care less customers. How many times have i gone into the changing room to see a sea of sequins on the floor & a bald garment (as a result of which i no longer buy sequins) even though they were huge at christmas!! I keep a sewing box under the counter with rainbows of colours of thread in & am often to be found mending a seam or sewing on a button. I have occasionally had to throw garments away because of damage, but i'd rather sell it for £1 than do this (eg if it needs a new zip, theres usually someone who will buy it) our stock is cheap n cheerful, so i can imagine how annoying if it is top end!! The way i usually cope with damage or rudeness is by imagining them tripping over something on their way home & falling flat on their face. It usually helps x

 

[papverpoppies]

Hmmm if you'd have read the rest of the thread it's not just the zip the whole skirt is a right off, but thanks for the useful comments...
As other retailers have said above this is happening more and more, maybe the asking for id idea above is worth a try because signs don't help at all - thanks to everyone who was constructive in their help!
Maybe I can get the local paper interested in a story about "retailers stress - the other side of the story..."!

If I walked into a shop and they required ID, before I could try anything on, I would walk straight back out again.

I am sure if the boot was on the other foot, you would do the same.

I am not in anyway saying you are the same, but having seen the way that some clothes retailers treat garments, I would find this an insult.

How many of us have walked into a shop and seen garments tossed onto the floor, all crumpled and dirty.

I am afraid the market place is just too over crowded for you to take any sort of stance, as galling as all of this is - the shoppers will just up sticks and move on!

Stick the skirt in a sale for a realistic price.

You are going to have serious high blood pressure, if you react like this every time.

This is the great wonderful public, and on the whole, many do not give a t**s!

Poppy

 

[fergusmum]

Sorry, don't know how to quote the last post other than retype (maybe someone will tell me,)but in reply to, "how many times have you walked into a store & seen clothes on the floor all crumpled & dirty"!! Do you think the retailer did this themselves or maybe it was those couldn't care less customers??

 

[papverpoppies]

Sorry, don't know how to quote the last post other than retype (maybe someone will tell me,)but in reply to, "how many times have you walked into a store & seen clothes on the floor all crumpled & dirty"!! Do you think the retailer did this themselves or maybe it was those couldn't care less customers??

Of course it was the customers (perhaps I did not make the point clear enough).

What I was trying to say, is that owning a retail outlet, you have to take the rough with the smooth.

Some people do not treat their own belongings with any respect (in fact they do not treat people with respect) so clothes in a shop, mean nothing to them.

It is sad that this happened, but it was only a zip, it could easily have been someone hurt, if this had gotten out of hand!

By the way, there is a quote button next to the insert image on your display screen - hope this helps.

Poppy

 

[fergusmum]

By the way, there is a quote button next to the insert image on your display screen - hope this helps.

Poppy

Is that it?? thanks for the advice, if not i'll just keep practising

 

[fergusmum]

By jove i think i've got it lol.

 

[Cobby]

...
I am not in anyway saying you are the same, but having seen the way that some clothes retailers treat garments, I would find this an insult.

How many of us have walked into a shop and seen garments tossed onto the floor, all crumpled and dirty.

I am afraid the market place is just too over crowded for you to take any sort of stance, as galling as all of this is - the shoppers will just up sticks and move on!

Stick the skirt in a sale for a realistic price.

You are going to have serious high blood pressure, if you react like this every time.

This is the great wonderful public, and on the whole, many do not give a t**s!

Poppy

And sadly, this growing attitude will eventually leave the public with charmless, cookie-cutter shops run by faceless chains and corporations full of second-rate and supermarket-quality stock, and staffed by minimum-effort employees whose idea of good service is to offer looks of disdain when you request a bag for your purchase.

Who wants to run a shop where customers are entitled to walk in, tear sh*t up and walk out without a jot of responsibility, leaving the owner to foot the bill every time? Nut jobs. That's who.

 

[yorkshirejames]

In my (considerable...) experience of women, ANY attempt to say anything along the lines of "Don't you think you need a bigger size?" no matter how tactful will be met with hostlie stares, indignation and very possibly broken arms.

Just read this thread, and the above comment is just priceless. Zeno you stud you!

 

[yorkshirejames]

My suggestion would be to let it go and try and vent your frustrations in a passive-aggressive manner. When customers complain that a particular item of stock is a bit pricey, explain that you have to account for the damages caused by inconsiderate fatties.

It's wrong, I know, but you have to let it go...

Is it possible to ask what size the garment was, and what size you estimate the lady was?