Help Against Parcel Force (Negative PR Campaign)

[Luca11]

Hello,

I had an issue with the Parcel Force scam courrier you have in the UK (I'm Italian). I've also seen from the internet that the company is well known for its bad reputation.

Having spent 10 hours talking to them without solving anything, I would like to come up with a quick solution that will force them to behave correctly. I would also like to make Parcel Force a better company by having strong impact on them.

I was thinking to hire a Virtual Assistant (on Freelancer/Fiverr) to deal with their customer support for $4 per hour, once a day, forever untile they solve my issue. I would also like to start a PR campaign against them with the financial/public relations help of their competitors.

"Student Hires Virtual Assistant to Deal with Parcel Force Bad Customer Support"

If you've had any bad experience with them and you know someone (journalists, etc..) that might be interested, please let me know.

Thanks

 

[alan1302]

So what was your issue with them?

How with an Indian help?

Why do they have to be Indian?

Just so you don't look foolish the company is called Parcelforce.

Also I'd say they have a reasonably good reputation here in the UK and being owned by the Royal Mail who also do a decent job.

 

[Luca11]

It's the only way to deal with their customer support without wasting my time. Many people have had a bad experience with them.

 

[alan1302]

It's the only way to deal with their customer support without wasting my time. Many people have had a bad experience with them.

You didn't answer my questions :-( At least tell us what the actual issue is.

Many people have had a good experience with them.

 

[Luca11]

The issue is that I have relocated from London to Italy. I've sent my stuff with them. Well, it arrived here in Italy, the Italian courrier attempted a delivery once (failing), but never called me or never left anything on my door. Then they sent everything back to the UK, and Parcel Force are not willing to send it back to Italy because I do not have an address in the UK!!!

When I sent my stuff, I told at the post office:
"I will not have an address in the uk, can I write my Italian address as a returning address?" they said YES. Now Parcel Force does not want to attempt a redelivery and they are going to dispose of my items.

PS: I have changed Indian to Virtual Assistant in the first post as I do not want to sound racist.

 

[Mr D]

Hello,

I had an issue with the Parcel Force scam courrier you have in the UK (I'm Italian). I've also seen from the internet that the company is well known for its bad reputation.

Having spent 10 hours talking to them without solving anything, I would like to come up with a quick solution that will force them to behave correctly. I would also like to make Parcel Force a better company by having strong impact on them.

I was thinking to hire a Virtual Assistant (on Freelancer/Fiverr) to deal with their customer support for $4 per hour, once a day, forever untile they solve my issue. I would also like to start a PR campaign against them with the financial/public relations help of their competitors.

"Student Hires Virtual Assistant to Deal with Parcel Force Bad Customer Support"

If you've had any bad experience with them and you know someone (journalists, etc..) that might be interested, please let me know.

Thanks

According to the internet every courier has a bad reputation.
And don't get me started on Italian postal service. What the British sellers say about missing parcels and stuff that takes 3 times longer to get delivered to an address in Rome than to an address in New South Wales in Australia.

Forcing a company to behave correctly? Rare to get that done, does happen but rare. Volkswagon comes to mind. And Toyota.

Cannot say I've had bad experience with Parcelforce beyond the fact the depot is so far away and they deliver at inconvenient times.

Hire a virtual assistant if you can find one willing to take on the work. I'm not sure you will get anywhere.

Perhaps using a freight forwarder in the UK would work? Would probably have been cheaper though the end delivery as you have found not so good.

 

[obscure]

Option 1 - pay for Virtual Assistant and spend months making a fuss but probably don't get parcel.
Option 2 - pay for a Virtual Address in UK. Give that to Parcel Force and get your parcel.

 

[ethical PR]

Your approach sounds a lot of faff for nothing.
Just contact them via their social media channels.
Look up some UK consumer journalists on twitter. Contact them directly
'impoverished Italian student is left without possessions as XXX fails to return them from London to Italy and is threatening to have them destroyed, rather than redeliver".

By the way if you lived in the UK, I can't believe you don't know anyone there who's address you can use.

 

[Newchodge]

By the way if you lived in the UK, I can't believe you don't know anyone there who's address you can use.

Presumably, if he gives a UK address they will deliver it there, so he still won't have his property and Parcelforce will still not have fulfilled their contract.

 

[ethical PR]

Presumably, if he gives a UK address they will deliver it there, so he still won't have his property and Parcelforce will still not have fulfilled their contract.

The OP said that the courier company said he must have a UK address as well as an Italian one. I was responding to this point.

 

[Mr D]

Presumably, if he gives a UK address they will deliver it there, so he still won't have his property and Parcelforce will still not have fulfilled their contract.

Which is better? Destroying or handing over to a UK address?

The UK address can forward the stuff on - such as a freight forwarder - or the person can forward the freight on.
Perhaps again with the same delivery problem. Or perhaps making delivery.

Parcelforce delivered item to the airport?

 

[The Byre]

An Italian is complaining about the GPO handing a parcel to the Italian PO, who failed to deliver and just sent it back, where our Italian OP failed to have an address to receive the goods.

Now the OP knows why so many businesses around the World refuse to send anything whatsoever via courier or PO to Italy.

I once took a post as guest lecturer at an Italian University. I stayed one week and just left. I have never in my entire life had to deal with such a lazy and disorganised people. Very charming and the food is good, but unable to get anything done on time and up to spec. Simple things like reliability and punctuality seemed to be totally foreign concepts.

Much later, I went back to Italy to write a report (with two German engineers from the TUV) about an Italian company that had been bought out by a US manufacturer. They bought the place primarily for the IP, but thought that they could still use the factory.

What we found was the most dreadful, unsafe and unhealthy disaster and it had to be closed down. The worst we found was their method of lifting parts to the first floor. A wire rope was attached to a pulley mounted onto a 2kW angle grinder that was tied with rope to a block of concrete. This wire went over another pulley on the top of the building and then down, to be attached to pallets of heavy parts. Workers occasionally walked under the pallets as they dangled in the air 3m above them.

The whole place was like that and a short tour of the rest of that industrial area told us that they were one of the better ones!

 

[estwig]

Fight the good fight brother, take it to them on behalf of all the proletariat courier users. Make the oppressor of the masses, the destroyer of parcels, pay for their high foluting ways.

Solutions are for wimps, get angry, get justice, get revenge!

 

[Blaby Loyal]

Fratelli d'Italia,
l'Italia s'è desta,

 

[The Byre]

Fratelli d'Italia,
l'Italia s'è desta,
Ma si è svegliata tardi
Ed arrivata in ritardo,
Quindi è tornata a letto.

 

[Blaby Loyal]

That's pretty good is that

 

[Gordon - Commercial Finance]

Fratelli d'Italia,
l'Italia s'è desta,
Ma si è svegliata tardi
Ed arrivata in ritardo,
Quindi è tornata a letto.

Oui

 

[paulears]

The point of the UK address is tom have somewhere to deliver the returned goods to. Surely you cannot blame a UK courier for the failings of the foreign delivery service? They could not deliver it, so returned it to parcelforce and you no longer live in the UK. They seem to be in this case blameless. You expect them to try the foreign service again? and pay for it?

People are quite aware of Parcelforce here in the UK, there are even jokes about them. However, most people use whatever service is cheapest or most convenient, and we still use parcelforce. The parcelforce delivery guy I get here is a great fella - not his fault sometimes they lose things, but they do have a better reputation than some. The bad advice you got did not come from parcelforce, so why is it their fault. The Post Office got it wrong. The foreign delivery service got it wrong, and this apparently, you believe is Parcelforce's fault? I cannot believe that I'm defending them, but in this case, they seem totally blameless. Are you campaigning for your delivery service in your country to be publicly shamed, or have you complained to the post office for the bad advice?

You can intimidate a small business who rely on reputation for their sales. You cannot intimidate a huge company like parcelforce. Totally pointless.

 

[phoed]

You’re going to get a $4 per hour (way below minimum wage, so presumably based in an economic backwater) worker to intimidate Parcelforce, a UK national company with an above average operational reputation. And, oh, you’re also hoping for financial support from its competitors to run your campaign. Don’t know whether to laugh or cry. I have a feeling this post is a joke.