- Original Poster
- #1
I'm shooting in the dark a little bit here as I haven't seen the small print on the agreement.
A neighbour, an OAP, has no hot water or heating and asks me if I know anyone 'on the tools' so I recommend a Heating Engineer who was unable to pick up his phone. In haste he calls another company who ask for £150 up front and send an agreement to sign.
In less than 5 minutes, neighbour signs digital agreement, neighbours wife pays the £150, phone rings, it's my mate who's on the case so they call to cancel but are told they can't.
This is business to consumer, the monies been taken. No work has been carried out. Do they have any redress to recoup the £150?
PS: Not sure if it's relevant but the payment was made by the wife on a personal card, not a joint on with the signatory?
A neighbour, an OAP, has no hot water or heating and asks me if I know anyone 'on the tools' so I recommend a Heating Engineer who was unable to pick up his phone. In haste he calls another company who ask for £150 up front and send an agreement to sign.
In less than 5 minutes, neighbour signs digital agreement, neighbours wife pays the £150, phone rings, it's my mate who's on the case so they call to cancel but are told they can't.
This is business to consumer, the monies been taken. No work has been carried out. Do they have any redress to recoup the £150?
PS: Not sure if it's relevant but the payment was made by the wife on a personal card, not a joint on with the signatory?
