As many will know Fedex bought out TNT a few years ago. We`ve been TNT customers for about 10 years and there were no particular problems or big upheavals until just recently when the **** has hot the fan in a big way. I check over my TNT invoices every few weeks but when I last did so I noticed there were a load of "excess length / non conveyable item" surcharges, literally half the consignments were subject to one. To cut a long story short we `ve been told that these are all due to new supplements introduced in January, and they`re significant, each surcharge is £4.95 + fuel surcharge (why ? ) + VAT. Other than a change in the small print at the bottom of the annual price list (I never even saw that ! ) we were never told about this massive change to TNT`s terms of carriage. TBH I could have done with as much notice as possible, a year would have been better but a month would be the absolute minimum required..... Has any other TNT customer been affected by this ? Were you given advance notice (e.g. by the visit of your rep) ? Have you been given clear guidance about what is a box and what is not (I kid you not, a flatpack or a modified box is, apparently, not a box ! ? !) ?