Handling emails within a team

[DariusCool]

Hi

I am trying to organise the way emails are handled won't our adnin.

I want a group email address that anyone of the team can access. These emails could be work requests and queues. It sounds simple but am having difficulty finding a solution

 

[arnydnxluk]

Take a look at Help Scout

 

[Raw Rob]

I used a single IMAP email account which multiple people have set up in their mail client. Anyone can read the emails, see which have been read, see which have been replied to and look in the sent folder to see what the reply was. This is a very simple solution, it worked well for 2 people, might not work so well if there are lots of people, I don't know.

 

[KM-Tiger]

and look in the sent folder to see what the reply was.

You can streamline that by placing replies in the same folder as the incoming. Then if you use threaded view on the folder the whole conversation is in one place.

I use an extension called 'Copy Sent to Current' for Thunderbird, and I believe there are settings in Outlook that can do the same.

 

[Toon]

Do you really need email? We stopped sending internal emails over a year ago ad started using Slack which is an internal messaging board. Much easier and efficient than email.

 

[Alan]

I want a group email address that anyone of the team can access. These emails could be work requests and queues.

Are these internal requests or coming from outside?

How big is the team?

If the requests are coming from outside - route an email like [email protected] to a ticket system e.g
- help scout
- fresh desk
- zen desk

Otherwise if it is all internal, there are better solutions than email. As mentioned, you could use slack, although that is fairly informal, if you want lists and assignments, but don't want to go to full project management, then Trello is very well worth a look at.

Or you can easily link all three - using a ticket system for client requests - Trello for task / project management and communicate it all via Slack.

 

[Darren Fletcher]

Do you really need email? We stopped sending internal emails over a year ago ad started using Slack which is an internal messaging board. Much easier and efficient than email.

this is a brilliant app you can create groups and replies are easier and you can also have a mobile version and the messages remain so you can keep in the loop on the move.

 

[Vigilion]

Having used many help desks in the past - I can recommend help scout.

 

[TLT Property Management]

get a proper email hosting company and set up distribution rules

 

[TLT Property Management]

exchange or google mail works great

 

[ffox]

Office 365 SharePoint Groups or Teams - simples

5 minutes to set up and you are running with any number of group members. These can be internal (AD secure) or external. Why does anyone use anything else?

 

[Cromulent]

Office 365 SharePoint Groups or Teams - simples

5 minutes to set up and you are running with any number of group members. These can be internal (AD secure) or external. Why does anyone use anything else?

I was just going to say Office 365. If you get the business package not only do you get things like Sharepoint Online and really good email. You also get the latest versions of the Office desktop applications as well. Well worth the money.

If you don't care about Microsoft stuff then Google G-suite is also cool. It has Google Groups for Business which allows you to do pretty much the same thing.

 

[TLT Property Management]

You may wanna try Asana, they have a free option as well for smaller companies.

 

[Rob Ellis]

What ffox said - Office 365 - Teams is their Slack equivalent 'chat based workspace', or you could simply use a shared mailbox or group mailbox.