Hi
If you manage it yourself, how successful are your campaigns and what level of understanding, training and experience do you have with using Google Adwords?
If you have your campaigns managed by an external company, how successful are your campaigns and how would your recommend finding the best company to manage your campaign?
I'm speaking from an Agency perspective.
The first thing, and this is me been slightly geeky, it is no longer "Adwords", it is now called "Google Ads". Same beast, different name.
Around five years ago, my wife joined our agency to take over management of Google Ads. She is a very smart lady, with a very analytical background. She works on Google Ads every day, all day.
As a team we chat about campaigns daily, and discuss Ad performance, conversions, Ad text and campaign ideas. Honesty, I have no idea how someone could run a business, and have time to manage their own Google Ads campaign. It's ever changing, the learning curve is huge, and just one mistake on a campaign can result in wasted spend. You can literally spend money faster than standing at a petrol pump. From our experience, the number one reason for people self managing and saying "Google Ads doesnt work" is because of a badly configured campaign.
That said; Google Ads isnt for everyone. Not every campaign will (or even can) be a success. In any sector, it doesnt matter what you sell, if you website isnt optimised to within an inch of it's life, Google Ads isnt going to work. If your website converts at 1%, and your competitors converts at 5%, your going to have to spend 5 times as much money on Ads, which is going to make it unviable. Before even thinking about Google Ads, I would always advise to ensure your website is as near perfect as it can be. Again, this is a common reason why someone people might say "Google Ads doesnt work", when in fact the issue is their website isn't converting well enough.
If you are going down an agency route, my advice would be;
- Ensure the Google Ads account is setup under your name and Google account, and ensure the agency has access to it via their MCC. Its your account, your data, and your spend.
- When you start with an agency, give them a 'Cost Per Conversion' to work towards. For example, "For every £100 we spend we need £400 in sales". Or "For every £100 we spend we need 3 enquiries". A good agency should be able to look at this, and estimate if it is achievable.
- Don't expect sales from the minute it goes live. A Google Ads campaign is built on good data, and solid changes based on traffic. You only have data to act on and make changes by spending budget, and bringing people to your website. As traffic grows, you can start setting negative keywords, improving landing pages and all the other optimisation tasks based on performance and trends.
Hope this helps.