- Original Poster
- #1
How do any Amazon sellers here deal with fraudulent A-Z claims that are still decided in the buyer's favour and refunded at your cost despite submitting proof of delivery? (direct tracking links, signature, GPS at point of delivery, photo with front door open which shows same front door on Street View)
I submit it again in the appeals process and and always get the same automated response from Amazon:
"We have reviewed the buyer’s claim and the information you provided for order XYZ.
Although we understand your position, we stand by our decision."
As if no human being has actually reviewed the proof and seen that this is obviously a fraudulent claim. What more proof could i provide to Amazon? (short of actually driving an associate to the customer's home and showing them the product through their living room window....)
This is getting more common in my store, I sell high value items and not at a huge volume so each loss is a big hit, it is very demoralising and makes me want to pack the whole lot in when this happens!!
I submit it again in the appeals process and and always get the same automated response from Amazon:
"We have reviewed the buyer’s claim and the information you provided for order XYZ.
Although we understand your position, we stand by our decision."
As if no human being has actually reviewed the proof and seen that this is obviously a fraudulent claim. What more proof could i provide to Amazon? (short of actually driving an associate to the customer's home and showing them the product through their living room window....)
This is getting more common in my store, I sell high value items and not at a huge volume so each loss is a big hit, it is very demoralising and makes me want to pack the whole lot in when this happens!!
