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Not really something i'd recommend to a client for critical services such as email with the frequency 365 is down. 4 hours on a weekday morning within the last 2 weeks alone. If you want a supported business solution Hosted Exchange with a reliable provider is the best option. Most businesses can be without word and excel for a few hours but not email.
Really?... a systems integrator. So in other words they know what they're doing.
Really?
I'm not sure that taxpayers who have pissed away billions with system integrators would agree.