EUKHost Joke

[webgeek]

Signed up for a linux reseller with EUKhost, having heard good things from 2 people.

Little did we know that the server instance would have php mail() disabled. Yes, that means that every contact form across every website is now broken with no way to get emails from clients!

After pointing out the sheer idiocy of this with their live chat for 15 minutes, eventually they said that they could move us to a php mail function enabled server, but that it would require a support ticket, migration, and likely the sacrifice of several chickens or children (I'm still waiting to see on this part).

Who in their right mind would disable mail() on a linux reseller package? Surely the answer is no one, leaving the question of what were EUKhost thinking as being unanswered

(headbang), rinse lather repeat

 

[mobilebeautyuk]

Ive signed up with a company called hostnine and they are brilliant. You can chose different countries to place your websites ip addresses and its cheap.

Im not too good with hosting so dont know if its what your looking for but check it out.

 

[Dan_HiHosting]

That's unfortunate, and rather bizarre. You'd expect features, and what's enabled or disabled (based on a security policy) to be standardised across all servers.

Well if you're not happy with their service/support and have to undergo a migration anyway you could always just move to another host.

I hope it goes it all goes okay for you!

 

[Posilan]

Who in their right mind would disable mail() on a linux reseller package? Surely the answer is no one, leaving the question of what were EUKhost thinking as being unanswered

Whilst it's not something we do either, it does seem to be fairly common for PHP mail() to be disabled although surprising it's enabled on some servers and not others (maybe it has been disabled on the server you were on because of a particular problem account?).

Most PHP mailer scripts can however normally use SMTP so send through as an alternative - but I can imagine it will be a PITA for you to have to change a whole bunch of scripts on several accounts.

Steve

 

[Rudi]

Little did we know that the server instance would have php mail() disabled. Yes, that means that every contact form across every website is now broken with no way to get emails from clients!

Whilst a bit ridiculous, it's not uncommon.

Hosts tend to use it as a way to stop their servers being flagged for spam by the blacklists.

Of course, that certainly doesn't mean you're not going to get emails and that every website is broken, you should probably be using your own SMTP mailer/host anyway, so that your host can't log outgoing emails and you're generically more secure and can track/scan things yourself.

 

[Jolt.co.uk]

There are better ways to prevent spam / abuse of email systems on servers than flat out disabling phpmail.

 

[webgeek]

Theoretically we'll be getting moved at some point today onto a server with this function enabled.

Oddly, I've tried a lot of reseller / vps providers and this is the first time I've ever encountered mail being disabled, hence my shock.

Should be resolved today, hopefully. Once this is sorted, we're hoping to chug along without incident for years *optimist*

 

[luckystrike23]

i also used eukhost - my experience with them is they can be slow - at first my website was very slow (i use wordpress) but they later optimised the database and things improved but still a little slow

 

[Dominic Taylor]

I remember when Euk enabled this - we got some of the fallout...

There are much better ways to prevent spam such as flat-out limiting the amount per hour which can be sent (we have seen a huge increase in SMTP spam, so disabling mail() doesn't fix that at all), monitoring login failures, monitoring for abusive scripts and monitoring feedback loops.

This all requires time and effort of course.