EON.....

[JRDSLTD]

Hi all
Am new here and looking for some advice.

We started a small sandwich shop in June last year, since then a larger premises had become available by the same landlord & we were given permission to move shops. We turned this into a cafe at the start of July. 2 weeks ago, my partner went to open up as usual and found the electricity company had cut off the power due to debt from the previous tenant. So we sent over all of our info ie insurances and tenancy agreement to prove the date and meter reading of when we took over the premises. EON made entry to the premises without showing a warrant & now want £91 reconnection fee + the landlord to pay 6 months of average usage before they will reconnect us. (Our landlords are beyond slow)

Officially, we have been without power for 2 weeks & all stock spoiled, we cannot trade without power so there are no earnings.

Any advice please? ?

 

[AlanJ1]

Pretty frustrating situation.

What happened to the company before you?
Have you picked up the phone to the landlord and asked him what he wants to do about it?

 

[JRDSLTD]

Pretty frustrating situation.

What happened to the company before you?
Have you picked up the phone to the landlord and asked him what he wants to do about it?

The landlord is pretty uncontactable, they own more expensive/more important properties elsewhere. The previous tenant will not communicate with EON, us, or the landlord.

 

[AlanJ1]

The landlord is pretty uncontactable, they own more expensive/more important properties elsewhere. The previous tenant will not communicate with EON, us, or the landlord.

You need to do more. You are not able to trade because of this.

Tell EON you will be moving away from them to another supplier, the bill is not your problem it is the old-companies.

Go find the landlord, call them 10 time a day, threaten to not pay rent until they contact you?

 

[JRDSLTD]

You need to do more. You are not able to trade because of this.

Tell EON you will be moving away from them to another supplier, the bill is not your problem it is the old-companies.

Go find the landlord, call them 10 time a day, threaten to not pay rent until they contact you?

As they entered the property & disconnected the supply for a debt that is not ours, I have had the electricity reconnected to limit the damage to our business. The issue is how to move forward. The landlords office is based in London & you cannot get further than the PA (they are generally out in the Emirates) leaving Email as primary contact.

 

[WaveJumper]

I would not expect the landlord to pay the energy costs from the previous tenant, and bottom line its not their problem or yours for that matter the energy company should have chased the previous tenant its their problem. This is something I have seen energy companies try many times over the years and they are trying on with you.

My advice for what its worth is find another supplier EON are crap especially where customer service is concerned. And this should be a lesson to anyone taking on a new unit / premises before you even sign the lease check out the utilities, who they are currently with, anything owed etc etc

 

[NickGrogan]

Why didn't you contact Eon when you moved in? Your post suggests that only gave them the information after the power was cut off.

If you have now completed the change of tenancy with Eon, and the supply is in your name, have you agreed a contract with them or are you on out of contract rates? If you're not in a contract, get one now. This could be with Eon or any other supplier. British Gas Lite are quite cheap at the moment.

Avoid BES and Maxen power.

Why are you trying to contact the landlord? Assuming the rent does not include utilities, it really has nothing to do with them; they're not liable for the previous tenant's usage or your costs.

If Eon didn't receive the change of tenancy information, then they have no way of knowing that there was a new tenant, and so they acted reasonably in disconnecting the supply.