Email Problems

[BusinessChump]

Hi Folks

Hoping some tekkie on here might be able to help a little.

I have just opened my business and set up the website a month or so ago even though it not yet in use. Its viewable but the store part isnt working yet is what I mean.

The site is www.advancedteamwear.com and I am looking to add email accounts using advancedteamwear.com to be more professional.

Now I have my ISP, a local company as we are based in Hull and have no choice, and the domain name is registered thru enom. The hosting is with hands on web hosting.

When I tried to set the email up using CPanel from hands on web hosting it would never receive emails. I could send no problem but could never receive. After weeks of support threads and what seemed endless changes etc. there was still no solution and I still couldnt receive.

I spoke to my ISP and they suggested because the domain was with enom they couldnt set up to that email account and I should try using them.

I've been to enom and because the DNS nameservers point away from enom I cant use their email.

So basically I'm nacked. I cant use the ISP, Enom wont work and hands on web hosting wont work as we've tried what seems like everything.

Any help or suggestions welcome. Please bear in mind I'm not very technically minded at all.

Thanks

Richard

 

[Optegris]

OK the problem is not your ISP or eNom, it is with the host. Checking the domain doesn't flag up any major issues:
[FONT=&quot]http://private.dnsstuff.com/tools/d...ar.com&token=1240a8cff8401d182517559a1177b019[/FONT]

http://private.dnsstuff.com/tools/d...ar.com&token=1240a8cff8401d182517559a1177b019

Do you get any failed delivery reports when you try and send email to the domain? Is the email address you are sending from on your domain, your ISP or a third party like GMail?

 

[KM-Tiger]

Who does run the nameservers for your domain? You say they are pointed away from enom, but to whom?

 

[streetslocal]

Hi Folks

Hoping some tekkie on here might be able to help a little.

I have just opened my business and set up the website a month or so ago even though it not yet in use. Its viewable but the store part isnt working yet is what I mean.

The site is www.advancedteamwear.com and I am looking to add email accounts using advancedteamwear.com to be more professional.

Now I have my ISP, a local company as we are based in Hull and have no choice, and the domain name is registered thru enom. The hosting is with hands on web hosting.

When I tried to set the email up using CPanel from hands on web hosting it would never receive emails. I could send no problem but could never receive. After weeks of support threads and what seemed endless changes etc. there was still no solution and I still couldnt receive.

I spoke to my ISP and they suggested because the domain was with enom they couldnt set up to that email account and I should try using them.

I've been to enom and because the DNS nameservers point away from enom I cant use their email.

So basically I'm nacked. I cant use the ISP, Enom wont work and hands on web hosting wont work as we've tried what seems like everything.

Any help or suggestions welcome. Please bear in mind I'm not very technically minded at all.

Thanks

Richard

Right so you could try transfering your domain name into hands on hosting and this would resolve.

Or if you wanted feel free to transfer into our services at £3.99 per month and we will sort everything out for you.

Or if you simply wanted to transfer your domain name into us we can run your email system for you at £1.99 per month and names servers will not matter.

Please feel free to PM me

 

[Optegris]

Right so you could try transfering your domain name into hands on hosting and this would resolve.

Or if you wanted feel free to transfer into our services at £3.99 per month and we will sort everything out for you.

Or if you simply wanted to transfer your domain name into us we can run your email system for you at £1.99 per month and names servers will not matter.

Please feel free to PM me

Transferring the domain is completely pointless and will make no difference at all. Transferring the domain simply alters the registrar not the name servers. The problem is at the hosts end, not the registrar.

 

[Optegris]

Who does run the nameservers for your domain? You say they are pointed away from enom, but to whom?

They are pointing at the host, displayed in the top section of that DNS stuff report above...

 

[KM-Tiger]

Yes, you beat me to it!

And your diagnosis is correct.

 

[stugster]

What I like about Phil is his ability not to do the usual "BUY FROM ME BUY FROM ME!" rubbish, but instead, gives honest accurate advice without any expectations of profit.

Richard, make life easy on yourself and fire Phil an email to sort you out

 

[Optegris]

What I like about Phil is his ability not to do the usual "BUY FROM ME BUY FROM ME!" rubbish, but instead, gives honest accurate advice without any expectations of profit.

Richard, make life easy on yourself and fire Phil an email to sort you out

Thanks Stuart, I really do appreciate that, even more so the fact you are in the same business as me!

In this case though there is no real need to change host tbh as it will be something simple to fix. Email is not overly complex so I'm sure we can get to the bottom of this, we just need a bit more info from the OP.

 

[computer storm]

Hello Richard,

At the top level where your domain is have you tried changing your MX records to point to the correct location, as if you would like to receive mail from www.advancedteamwear.com the MX records which are what tell the mail where to be sent



Are you using a server locally to receive the incoming mail?

If you could give me a bit more information on the setup I would be able to advise you.

 

[computer storm]

Hello Richard,

At the top level where your domain is have you tried changing your MX records to point to the correct location, as if you would like to receive mail from www.advancedteamwear.com the MX records which are what tell the mail where to be sent



Are you using a server locally to receive the incoming mail?

If you could give me a bit more information on the setup I would be able to advise you.

I have done a MX lookup on your domain name advancedteamwear.com and the result is below

No MX records found for 209.62.66.38​

 

[Optegris]

Not sure where you are looking but the MX records do exist:

http://private.dnsstuff.com/tools/l...tail=0&token=15f0c1f1705618322e878c9710111019

 

[stugster]

Yup, definitely there:

stug@saturn [/home/easy/public_html]# dig advancedteamwear.com MX

; <<>> DiG 9.2.4 <<>> advancedteamwear.com MX
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54163
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;advancedteamwear.com. IN MX

;; ANSWER SECTION:
advancedteamwear.com. 14400 IN MX 0 advancedteamwear.com.

 

[computer storm]

Yup, definitely there:

stug@saturn [/home/easy/public_html]# dig advancedteamwear.com MX

; <<>> DiG 9.2.4 <<>> advancedteamwear.com MX
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54163
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;advancedteamwear.com. IN MX

;; ANSWER SECTION:
advancedteamwear.com. 14400 IN MX 0 advancedteamwear.com.

Using a crap site thats not reporting correctly sorry you are correct they do exist

 

[KM-Tiger]

Well I've just sent an email to the OP by telnetting to the IP given by a 'dig'. I had to guess the username but I got a '250 OK' after the DATA.

So the handsonwebhosting mailserver is accepting mail to <username.obscured>@advancedteamwear.com, though whether it will be delivered to the OP is another question.

The MX is not correctly set up, as the host is said to be 'advancedteamwear.com' but the server greeting is a different host. But that is a side issue.

 

[Optegris]

Yep I spotted the difference in the host name greeting but that won't or shouldn't stop the delivery...

 

[computer storm]

I have also noticed the following, SMTP greeting should have an A record pointing back to the same server.

advancedteamwear.com claims to be host sm5054.handsonwebhosting.com [but that host is at 209.62.66.34

but the A record points to 209.62.66.38, this could be the problem but would have to test by just changing the host A record to see.

 

[BusinessChump]

Thanks for the info guys. TBH most of the stuff is alien to me that you are talking about but thanks.

To answer a few questions:

I am trying to use Windows Mail in Windows Vista

There are no failed error reports seen when sending its just as if the mail disappears into cyber nowhere

Hands On said that they could see the emails leaving hence no error reports but they just never arrive.

As said above the nameservers point to hands on.


Hands On Webhosting tried many of different things and still couldnt get it to work. They asked to check with the ISP, check no spam filter was causing problems, no anti virus was interfering etc.... all which I checked.

 

[Optegris]

Can you PM me your email address?