Electricity standing charge increases during contract?

[Stephen Ball]

... if we don't use the meter they will charge us the standing rate plus 80% of the estimated consumption ( is that a thing?). We don't know what to do now as we are stuck with them! Any advise will be helpful thanks

Minimum consumption requirements can be common on larger contracts, and with some suppliers, so I'd have to take a look at the actual contract to see what the circumstances are.

If the rates you are being billed are different to what was quoted on the phone, request a copy of the call recording from the supplier. If they are hesitant to provide that, ask for a copy under a 'Subject Access Request' or 'SAR'. As it's yours (or your husband's voice) it is covered under the SAR process (it may be your husband that needs to request the call recording therefore).

There should also be absolutely nothing stopping you changing the supply into the name of the tenants, as long as the responsibility of the supply is indeed the tenants.

Happy to open up a conversation separately where I can give you my telephone number/email and I can take a look at the specifics for you.

 

[Ruby Rose]

Are you saying you're with NPower, and the 80% minimum consumption value is with them? It might be worth us looking at the actual contract you agreed so we can comb through it, to either challenge it, or put your mind at ease.

Thanks for your reply ..yes that's what my understanding is.

 

[Ruby Rose]

Minimum consumption requirements can be common on larger contracts, and with some suppliers, so I'd have to take a look at the actual contract to see what the circumstances are.

If the rates you are being billed are different to what was quoted on the phone, request a copy of the call recording from the supplier. If they are hesitant to provide that, ask for a copy under a 'Subject Access Request' or 'SAR'. As it's yours (or your husband's voice) it is covered under the SAR process (it may be your husband that needs to request the call recording therefore).

There should also be absolutely nothing stopping you changing the supply into the name of the tenants, as long as the responsibility of the supply is indeed the tenants.

Happy to open up a conversation separately where I can give you my telephone number/email and I can take a look at the specifics for you.

 

[Ruby Rose]

Yes , could you please give me your email so we can discuss it further. The meter only been fitted 4th July this month so it hasn't been used yet.

 

[Ruby Rose]

And the larger consumption was a lie by the broker so they can get their commission and get a meter fitted in. NPOWER I think won't fit a meter for small businesses

 

[Stephen Ball]

Yes , could you please give me your email so we can discuss it further. The meter only been fitted 4th July this month so it hasn't been used yet.

Ok sure. I've you a private message.