E Commerce system

[Dovecote]

We have had to change our business path during these last 10 weeks from a hire business to selling as much stuff as we can both new and ex hire to keep the money go round .

We have had some success. Last Tuesday we had 177 orders from the weekend. It took one of us until 2pm to enter all the details into the FedEx system and print out all the labels. Each item often has 2 parcels due to weight and size.
There must be an easier quicker way

Currently all our inventory is held on Insphire

We sell on Amazon Ebay and our own website , plus the phone orders and the very few walk ins

We have Tradebox that downloads most of it into Sage accounts which works well BUT its the Label printing out bit that is taking forever, plus then booking them all out of stock manually at the end of the day which is fine for a few weeks but if we decide to continue with this selling into next year and even try to grow it , then I'm guessing we need to move our inventory onto something more integrateable as we are constantly out of sync with what's actually in the warehouse at any given time.

I've read about Linnworks Dispatch cloud odoo and I've seen Shiprush too

I'm interested in anyone's experiences with these

Many thanks

 

[Solly]

Hi,

We were among Despatch Clouds first customer (Funkygiraffebibs.co.uk) and started using them for the very reasons you stated. To keep us efficient I really needed a automated system which synced the stock across all of our sales channels. I did look at Linnworks at the time, but it seemed a bit expensive for our needs.

I can say the experience has been very positive, the systems just works. In 6 years I think we have had two issues. There is a lot of functions we don't use, but we do have an integration into Xero which again saves me time (and I think they have one for sage, but check that) and the stock sync is a god send.

You might want to look at selling on Fruugo as well (they have an integration which we use).

 

[Dovecote]

Thanks for this . Appreciate the feedback
Does it download all the order details from Amazon- ebay into Fed EX or whichever courier you use so it stops manually having to fill out the form for each order ?

 

[Solly]

Yes full order management, all the orders are in one place, we are still on paper picking, so we run off all the orders first thing, do the picking, scan the paper pick list and it spits out a label (either Royal Mail or Asendia or Inxpress, depending on the rules engine) stick it on the packet and it's good to go.

There are other options, at some point I want to go to paperless picking but not had the time to set this up. Actually a good reminder to get that sorted.

 

[19ninety]

You might want to look at selling on Fruugo as well (they have an integration which we use).

15% fee + 2.35% payment processing fee ...
https://sell.fruugo.com/en/discover/commission

 

[Solly]

Bare in mind that you pay the VAT (which you can reclaim)

 

[Dovecote]

Thank you . I appreciate the responses

 

[Anthony Kay]

Using Odoo you have the option to upload your orders from multiple sources so they are all in one place. You can then pick, pack and confirm the dispatch. It will automatically create the delivery with FedEx. You can also split orders and put them into packs. It will generate multiple labels for each delivery as required and store a copy of these attached to the customer order in the system.

You could also track inventory, either from the off or as a second phase once you get a bit of time back from not having to key in every shipment!

Drop me a DM if you would like some help getting a trial set up to work through the process on a sample of your test data and evaluate if it meets your needs.