Does anyone use Carbon Hosting?

[MrsPWN]

I have had no problems but for the last 2 weeks I have received renewal notice emails every day.
I renewed 10 days ago and have the Paypal confirmation but still the emails keep coming, I have emailed and had no reply and the phone number doesn't connect

Any ideas?

 

[webhostuk]

I guess there billing system is not automated , thats the reason your invoice is not marked as paid, hence you are getting the reminder.

You can call there billing team and show your paid receipt and ask them to get it fixed in that case.. or else you will keep receiving the message.

 

[astutiumRob]

I have emailed and had no reply and the phone number doesn't connect

Neither of those are good signs ...

Any ideas?

Make sure you have a backup of your site and control of your domain name.

 

[Paul_Rosser]

If it's this carbon hosting - http://carbonhosting.co.uk they are just a reseller for someone elses services as the website is based on a hostpay template.

They haven't even filled the template in properly (http://carbonhosting.co.uk/about_us.htm).

The registration of the domain itself has been done by an individual and not a company with the following address -
22 Golwg Y Bont
Blackwood
Gwent
NP12 3FT
United Kingdom

I would try writing to that address and see if you get anything back, but in the meantime backup all your data.