- Original Poster
- #1
I stupidly about a year ago signed up for a payment terminal machine which I rarely used. The banking company (A 3rd party company used which I didn't know about) cancelled the account due to inactivity. This company had also been taking charges out of my account for non compliance which I didn't initially notice and once queried (because I had no idea who the hell they were) they said they would put in a request for me to get a refund.. following up 2 months later they said it was still in their 'queue' of queries. Also I had not received any letters or anything because they had put the wrong address on them but they informed me they were a third party of the other company which leased me the terminal.
When I finally (once in a blue moon) did need it, it just didn't work and I wasted hours going round in circles trying to find out why and then it eventually emerged it was cancelled and I needed to sign up again.. in the mean time I had been paying for the services which weren't working via direct debit. I had asked both parties not to direct debit my account until it was sorted and both pursued to direct debit me so I cancelled it myself.
So obviously the original company where I leased the terminal came back to me and are "cautiously advising me that cancellation of your direct debit does not relinquish you of your responsibilities under the T's & C's". They are also saying the min agreement time is 48 months. I was never told about the minimum of 48 months during sign up. The guy was saying to me to give it a go for 6 months and I can cancel if I don't use it (although I accept I should have read the T's & C's in more detail).
To be honest I can't even see in the T's & C's anything about 48 months yet (I have read through twice but find it hard because it's so small so will look again later). My main question is.. do I really need to pay for something which just hasn't worked?! - I'd like to mention- SINCE FEBRUARY. It just seems ridiculous. They should be refunding me not making me sign up again.
Oh and once again they used the wrong address.. but somehow this one has actually made it's way to me in the post from one of the other offices.
Thanks a lot
When I finally (once in a blue moon) did need it, it just didn't work and I wasted hours going round in circles trying to find out why and then it eventually emerged it was cancelled and I needed to sign up again.. in the mean time I had been paying for the services which weren't working via direct debit. I had asked both parties not to direct debit my account until it was sorted and both pursued to direct debit me so I cancelled it myself.
So obviously the original company where I leased the terminal came back to me and are "cautiously advising me that cancellation of your direct debit does not relinquish you of your responsibilities under the T's & C's". They are also saying the min agreement time is 48 months. I was never told about the minimum of 48 months during sign up. The guy was saying to me to give it a go for 6 months and I can cancel if I don't use it (although I accept I should have read the T's & C's in more detail).
To be honest I can't even see in the T's & C's anything about 48 months yet (I have read through twice but find it hard because it's so small so will look again later). My main question is.. do I really need to pay for something which just hasn't worked?! - I'd like to mention- SINCE FEBRUARY. It just seems ridiculous. They should be refunding me not making me sign up again.
Oh and once again they used the wrong address.. but somehow this one has actually made it's way to me in the post from one of the other offices.
Thanks a lot
