I am really interested in fulfillment centres. I see a lot of recommendations on this forum but I sometimes wonder why the Info is vague. I have been with my provider for close to 5 years now. I have had 1 price change of note during that time, it was one I proposed as a means of quashing any future attempts with price increases. We do business in 2 industries on a B2B basis and do a very small bit of retail through a market place. We ship a unit out which is metal boxed, so very sturdy packaged product . It's 12.5cm length x 7cm width x 2cm depth and weighs 150 grams. We ship it 2nd class signed. Here are my charges: Order fee - £1.50 Picking fee - £1 Packaging fee - £1.80 Shipping fee - £5.45 Total - £9.75 Does the shipping cost seem excessive? I know it may seem like high pricing but this costing only causes a few pains with the b2c on 1-2 items, When it is a b2b style it works out pretty well and one b2b channel is half the pick cost of the above pick cost. So once the shoe is on the other foot a b2b order which is normally picked as a multiple is fairly competitive: Example 100 units of a product in a master carton. Order fee £1.50 Pick fee £0.50 that's for 1 pick of 1 box containing 100 units. Zero packaging fee as it can ship as is. Not always the case and 70% of time we are charged £1.80 per box. Shipping cost from FC - 0 we ship ourself. What would I do differently if I had a fulfillment centre? We have some real zombie stocks, stock that just does not move from time to time. If I saw this issue I'd offer to compact the stock and free up efficient space. I'd likely store it in an out of the way inaccessible location on the proviso that the company agrees the only movement on that stock in future is in it's entire quantity. Deadstocks sitting in efficient space prevent me from developing the range. I'd seek a lower storage cost for such products and lower my clients bill whilst allowing them to take another stab at getting new efficient products on the floor. I must have 6 pallets worth of dead stocks in my 38 pallets of stock, had them well over a year. I would engage my clients a lot. A fulfillment company in my eyes is like an extension of your own company. They are privvy to most of what you do. I would offer a whole host of individual services. A year ago a border check on a pallet of goods resulted in the border force insist on a relabel job. We contracted our FC for this and thought the deal was reasonable. We did not know such a service was even offered. My fulfillment company has never tried to quote me for any shipping besides royal mail small items. I do get good deals though. For example Pallet to Sweden/germany/France/denmark/italy/spain/ 450kg - £149 + VAT. I would definitely have cctv on the exit and entrance areas for deliveries and collections. I have often wondered about leaving but then the whole process needs to be done with all things in mind. Goods currently on the water, orders not yet left production. Moving goods from location old to new, ensuring all goods leave old to new and your stock counts and product state are not compromised. Scares the living daylights out of me and my nearly 5 year relationship would cease and I'd be back to square one with a new fulfillment house. I have contacted a lot of fulfillment companies just to learn of rates, get a feel for there approach. It makes me wonder if their could be a parcel2go of fulfillment. A one stop shop showing all costs facilities of the fulfillment centres their capabilities etc. As you can probably tell, I enjoy discussing fulfillment.