Debt collection

[AWA Training]

Hi,

Wonder if anyone can help.

I run a small online academy which works via a subscription based service where customers are tied in for a specific period.

The problem is, i have been getting a few non payers. Its not masses amounts but it does mount up.

Can anyone help in recovering?

TIA

 

[Mark T Jones]

Is this b2c?

How do you usually collect payment?

 

[fisicx]

If it’s subscription surely you have a payment system set up that cancels the service if money isn’t in the bank.

Struggling a bit here to see how non-payers are a problem.

 

[AWA Training]

I collect money via gocardless to provide gcse astronomy. If the stop they're mandate before completing the agreed number of payments that means I lose money.

Hence debt collection services

 

[Mark T Jones]

What do you mean by 'Provide GCSE Astronomy'? Is it a single delivery (if so, why stage payments), or a multi-stage. If so can you not just stop providing.

In terms of collections you are on tough ground, but legally (you need to follow a clear legal process) and practically, dealing with skint students.

Depending on the process, you could potentially look at Klarna or similar - since they are in the business of collecting money

 

[fisicx]

I collect money via gocardless to provide gcse astronomy. If the stop they're mandate before completing the agreed number of payments that means I lose money.

You aren’t losing money. You just aren’t making as much as you hoped.

The simple solution is a single whole course or full term payment in advance.

 

[AWA Training]

You aren’t losing money. You just aren’t making as much as you hoped.

The simple solution is a single whole course or full term payment in advance.

Thats what i've gone back to.

 

[DebtRecoveryUK]

Hi,

Wonder if anyone can help.

I run a small online academy which works via a subscription based service where customers are tied in for a specific period.

The problem is, i have been getting a few non payers. Its not masses amounts but it does mount up.

Can anyone help in recovering?

TIA

Hi, I'm new on here so have only just come across your thread. Is this still an issue for you?

 

[AWA Training]

Hi, I'm new on here so have only just come across your thread. Is this still an issue for you?

It was an issue, i see also you represent RedWood

We're good now thanks