- Original Poster
- #1
Hi,
just asking some advice on process. A customer owes us a small amount, £40 + VAT and that is overdue. Normally this sort of thing isn't a big issue and gets sorted out, but I think this customer is taking the p***.
They called up one day and asked for something to be done immediately as they had a deadline launch in 2 hours, of course we oblidged, having agreed the charge. We promptly invoiced via e-mail, chasing a while later they claimed they had not got the email so we dropped a paper copy in by hand.
Still no payment. So sent a reminder letter by e-mail. Still no payment, so a more formal you have 14 days to pay letter by post. Soon that 14 days will be up, and I'm not sure we will get paid. They are still trading, they are a restauarant, I rather think they wouldn't like it if I ate a meal there and walked out saying I'll pay them some time, not sure when.
I understand (and advised them in the letters I understand our rights under ) The Late Payment of Commercial Debts (Interest) Act 1998.
The main question is, when it gets to the end of the 14 days, do I re-issue the invoice with the £40 fixed fee that I can apply & the interest, or do I just put that fee in the final letter before action.
Obviously this is such a small amount using a debt collector wouldn't make sense.
just asking some advice on process. A customer owes us a small amount, £40 + VAT and that is overdue. Normally this sort of thing isn't a big issue and gets sorted out, but I think this customer is taking the p***.
They called up one day and asked for something to be done immediately as they had a deadline launch in 2 hours, of course we oblidged, having agreed the charge. We promptly invoiced via e-mail, chasing a while later they claimed they had not got the email so we dropped a paper copy in by hand.
Still no payment. So sent a reminder letter by e-mail. Still no payment, so a more formal you have 14 days to pay letter by post. Soon that 14 days will be up, and I'm not sure we will get paid. They are still trading, they are a restauarant, I rather think they wouldn't like it if I ate a meal there and walked out saying I'll pay them some time, not sure when.
I understand (and advised them in the letters I understand our rights under ) The Late Payment of Commercial Debts (Interest) Act 1998.
The main question is, when it gets to the end of the 14 days, do I re-issue the invoice with the £40 fixed fee that I can apply & the interest, or do I just put that fee in the final letter before action.
Obviously this is such a small amount using a debt collector wouldn't make sense.
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