Customs Declaration for Reshipped Goods

Discussion in 'International Business' started by gundog48, Apr 10, 2021.

  1. gundog48

    gundog48 UKBF Newcomer Free Member

    3 0
    This year has been a nightmare for my business in terms of international shipping. This example is a tale of a series of cockups and a very patient customer, especially as it is a big ticket item.

    I have an order from a chap in the Netherlands, no problem, booked the shipment with DPD via an agent, customs declaration, off it goes. The parcels (consignment of 2) make their way to NL, where they are held in customs. DPD fails to contact the customer to let them know they have VAT to pay, so it sits in customs and gets returned, all without contacting me or the customer. The parcels are returned to the shipping agent who arrange for reshipment with DHL, goes off no problem, buyer pays the VAT. When it arrives, there's actually only one parcel, and as it turns out, DPD only returned one of the parcels to the agent, the other one is lost.

    So I've got to take a hit and reship (with a different courier). But the customer has already paid the VAT on the whole item. Now I have to arrange to ship around £200 worth of goods, and I don't want them to be stuck with an additional VAT bill for something they have already paid for. I've done quite a bit of searching and I can't find anything concrete on how to declare it on the commercial invoice. I can select "repair" as a reason for export, but I'm fairly certain I can't just value the goods at zero.
    Posted: Apr 10, 2021 By: gundog48 Member since: Apr 10, 2021
  2. DontAsk

    DontAsk UKBF Ace Free Member

    1,941 313
    If it were a genuinely a repair then you would use the correct value (how you value a repaired item is another topic) and no VAT or duty should be levied.

    It works for goods coming into the UK and should work in other jurisictions.
    Posted: Apr 11, 2021 By: DontAsk Member since: Jan 7, 2015