Customer Login Loop Problem

[preciousbags]

Hi all

Nearly have magento up and running well, however i have a problem

When a customer signs up and they log in with their account. The log in page will just refresh/redirect back to the same login page and the account has not really logged in. I have read on google that this is a common problem but no idea how to fix it.

As we are wholesale distributors, the account login page is vital.

Any advise is appreciated

Thanks

 

[bharris]

i think there can be many reasons why this can happen, when i had that problem it was due to cookie location. Check in System>Configeration>webSession Cookie Management that the cookie path and domain are set correctly.

 

[zigojacko]

It is usually a cookie problem, but often occurs on the admin back office login page. The first thing to try is loading the affected login page in a fresh browser session with no cookies/cache/history enabled (such as Chrome Incognito or Firefox Private Session).

What version of Magento are you running?

If this still doesn't work after trying the above, please post a screenshot of your configuration at System > Configuration > GENERAL > Web > Session Cookie Management.

 

[preciousbags]

Hi thanks for the responses. I tried privately browsing but the same problem.

System > Configuration > GENERAL > Web > Session Cookie Management i have the following

Cookie Lifetime - 3600
Cookie Path - (This is blank)
Cookie Domain - (This is blank)
Use HTTP only: Yes
Cookie Restriction Mode: No

Thanks and running Magento 1.9.2

 

[bharris]

Try setting it to:

Cookie Lifetime - 3600
Cookie Path - /
Cookie Domain - preciousbags.co.uk (If that's your sites domain)
Use HTTP only: Yes
Cookie Restriction Mode: No

Is your site live?