- Original Poster
- #1
Hi there people,
I have an issue with a long standing supplier, who for reasons only known to themselves appear to want to fight everything we ask of them, at every step of the way!
I should qualify it's a fairly straightforward relationship, we order a part to a standard pattern of ours which they helped us develop, they make it and deliver it. Up until last year when we had our credit account withdrawn (you're too small to get insured, you'll be on pro forma from now on) we have always paid bang on time, or early.
In a nutshell, we're a small but loyal and good paying customer.
So a batch of these things they make comes into me, and we can only use 90% of them, as the part is made way outside of spec - there's some shapes involved which simply have to be made correctly. Not usually a problem.
I complained about these, and as I ordered the next batch, I sent back several examples of the bad ones as a "do not make them like this" example.
The new ones (pro forma, paid for, about a years supply now in stock) are all perfect.
I send back all of the duff ones and eventually they get around to looking at them and agree they are bad and should never have been sent out from their plant.
I am asked to quantify the duff count in total, which yields the news that a credit note will be issued...I make the observation that as I am now on pro-forma and have paid for the non-compliant goods, that the refund should be by way of a cheque.
I have received 2 blunt rebuttals. A credit note is all I'm offered.
I'm miffed at this, and am actually considering suing them! I'd like to make the point that belligerence isn't always the best way to run a business.
question is - As I have paid in full for these goods, I do have the rights to demand a refund and not a credit note don't I?
Is there any legislation I should have a nose at before I start this off?
Appreciated you sticking with the story!
regards
Paul B
I have an issue with a long standing supplier, who for reasons only known to themselves appear to want to fight everything we ask of them, at every step of the way!
I should qualify it's a fairly straightforward relationship, we order a part to a standard pattern of ours which they helped us develop, they make it and deliver it. Up until last year when we had our credit account withdrawn (you're too small to get insured, you'll be on pro forma from now on) we have always paid bang on time, or early.
In a nutshell, we're a small but loyal and good paying customer.
So a batch of these things they make comes into me, and we can only use 90% of them, as the part is made way outside of spec - there's some shapes involved which simply have to be made correctly. Not usually a problem.
I complained about these, and as I ordered the next batch, I sent back several examples of the bad ones as a "do not make them like this" example.
The new ones (pro forma, paid for, about a years supply now in stock) are all perfect.
I send back all of the duff ones and eventually they get around to looking at them and agree they are bad and should never have been sent out from their plant.
I am asked to quantify the duff count in total, which yields the news that a credit note will be issued...I make the observation that as I am now on pro-forma and have paid for the non-compliant goods, that the refund should be by way of a cheque.
I have received 2 blunt rebuttals. A credit note is all I'm offered.
I'm miffed at this, and am actually considering suing them! I'd like to make the point that belligerence isn't always the best way to run a business.
question is - As I have paid in full for these goods, I do have the rights to demand a refund and not a credit note don't I?
Is there any legislation I should have a nose at before I start this off?
Appreciated you sticking with the story!
regards
Paul B
