Correspondence

[TechFox]

Is it true that I have to keep a copy of all correspondence (both snail mail and email)?

 

[Eagle]

 
I do - especially where business transactions are concerned. I think three years is a good minimum but it could be longer for tax purposes.

 

[Astaroth]

There are only certain types of documents which you have to keep for any length of time however "it may harm your defence if you..." destroy records (which you are entitled to do) but then cant prove what was said/ done etc.

We have a massively complex records management policy but most customer records are kept for 3 years for basic communications (from receipt) and 6 years for anything which could be deemed part of a contract (from end of contract)

 

[TechFox]

Thank you