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What features do you need?
. 1.Cloud based
2. Must integrate or somehow work with email so emails sent and received
O365, as said above, ticks all the boxes. Ensure that you go for a version which includes SharePoint. On creation a SP library delivers a complete EDMS. Standard meta data fields include document name, title, created date, last modified date, created by, last modified by, and a whole host of other markers. All meta data fields are searchable. So, data can be filtered/sorted by any combination of selected criteria.
Displays can use all, any, or none of the search/filter meta data. Search also finds content as well as meta data. You can add your own corporate meta data fields to any library.
Integrates fully with Outlook and/or Exchange email.
There is a DocuSign connector.
Or G Suite
1. Cloud based
tick - Google Cloud
2. Must integrate or somehow work with email so emails sent and received can be filed
tick - Gmail
3. Not just a dumping service that will slowly get full of random files everywhere, but organises them too (like VC, but not necessarily in the same way)
tick - Google Drive
4. Ideally would like an online electronic signing service so customers can sign documents electronically, though not essential.
tick - Hello Sign
Or G Suite
But not sure what other services are associated with it...
let's say he want to categorise the documents by type (say contract, quotation, correspondence, etc)
How does he do that?
Folders? Like he does on his PC today?
3. Not just a dumping service that will slowly get full of random files everywhere, but organises them too (like VC, but not necessarily in the same way)