Cheating customer - What would you do?

[dingbat]

I sold an item to a customer recently (£40). The customer emailed and said it was not working and he needed a different product. I agreed to this and said I'd swap it over. However, upon receiving the product back it's obvious that it did work (I won't go into detail why I know this, but it is an electrical service product which you'll pretty much use once) and he's just pulling a fast one.

I'm the first to say the customer is always right but this kind of thing really peeves me off. I'm so tempted to tell him that I've uncovered his bull but it probably won't do me any favours. I certainly don't need his custom in the future, so that won't be any loss but I suppose he could damage business some other way and I just have to be professional.

What would you guys do?

 

[harryboon]

Humm.... an electrical product you only use once, well now I am interested lol - Just be honest and say you know it's been used and you are unable to provide a refund, offer to send him the item back or offer him a voucher

I sold an item to a customer recently (£40). The customer emailed and said it was not working and he needed a different product. I agreed to this and said I'd swap it over. However, upon receiving the product back it's obvious that it did work (I won't go into detail why I know this, but it is an electrical service product which you'll pretty much use once) and he's just pulling a fast one.

I'm the first to say the customer is always right but this kind of thing really peeves me off. I'm so tempted to tell him that I've uncovered his bull but it probably won't do me any favours. I certainly don't need his custom in the future, so that won't be any loss but I suppose he could damage business some other way and I just have to be professional.

What would you guys do?

 

[That Guy]

Give him a credit note

 

[activealex]

The voucher sounds like a great idea to me. You could always keep offerring him deals on other products and recoup your money that way too! Just keep being nice, after all, it's just a game!

 

[Jason_Fisher]

Yes a credit note sounds the way forward.