Changing to Dedicated Server - Email Issues

[Coachhirecomparison]

Hello all,

I have haven't posted on here for a while but i was hoping somebody could answer a few questions i have.

Last Tuesday we starting having email issues where most emails being sent to Hotmail we're being sent to junk. We then noticed this was also happening to some corporate email addresses.

We was on a shared server so took the decision last Friday to move to a dedicated server, this we was told was successfully completed on Sunday the 23rd Feb.

We are still having the same email issues where Hotmail is sending them to junk (every email) through send mail and this is also the same sending through SMTP.

This now seems to be getting worse by the day with more and more emails not being sent through SMTP - we are being told by our host they have changed everything they possibly can and that we should just wait for it to settle.

How long do we wait for until we think we have a serious problem?

Just FYI - we are currently hosting with Vidahost.

Any advice would be appreciated.

Kind regards
James

 

[WebhostingUKCom]

If your emails are sent to junk folder you need to make sure that RDNS for your email server is set correctly. You can also set SPF record for your domain.

This are major requirement to avoid emails sent to junk folder , if still you are facing problem you can try contacting hotmail.

 

[webhostuk]

Also check if your Server IP score is good or its not blacklisted. Hotmail has some strict rules and if your send is sending bulk emails to hotmail IDs, it wont all it.

 

[Coachhirecomparison]

I am being told this has all been done.

do these things take time to settle?

 

[nahosting]

Yes they can take time to propagate, however these are things you can check. You should be able to ping your smtp server to get the IP address, if you have not got it, and check it on blacklists using mxtoolbox. They can check you SMTP setup (MX records/SPF etc) as well.

 

[hostmedia]

You might want to run a test on these tools to ensure you have everything setup correctly for your mail services:

http://mxtoolbox.com/ - Test your servers IP
http://intodns.com/ - Test your website and check all DNS/MX records

As others have said it takes some time to propagate through when the rDNS settings are changed.

Hope this helps!