ccleaner & Files

[loubycee]

Hi all

Would Ccleaner have deleted an excel file?

It has every single invoice and expense on it and it's vanished

 

[loubycee]

And if it has, will a system restore bring it back - I can't believe this!

 

[Subbynet]

It shouldn't have done... unless you had that file/folder/ext was added to the "Include" list. This could be a folder or File Type which would delete its contents, or delete that type of file, when CCleaner is run.

Options > Include... Have a look make sure nothing is set there...

Otherwise I'd have to say its very unlikely.

 

[Leo-InstallingIT]

As Subbynet says, it shouldn't have done.

Unfortunately a system restore won't bring it back, however depending which operating system you have there may be "Previous Versions" of the folder available to grab the file from.

Which version of Windows are you running?

 

[loubycee]

thanks guys, its XP I'm using

It's just vanished, I can find it when I search in the start bar and it gives me the 'Problem with Shortcut' error

 

[Leo-InstallingIT]

If you know which folder it was in, try right clicking on that, then going to Properties.

You should then see a Previous Versions tab along the top, click on that.

It may then bring up a list of dates, click on the latest one where you think the file will be and click on Open. It will then bring up a normal explorer windows where you can copy the file back to where it should be.

If you have any problems just let us know.

 

[loubycee]

Hiya

thanks L it's just coming up with a version from 2 years ago when I look at history

 

[Quest Cloud Solutions Ltd]

Do you not have it backed up?!

 

[Subbynet]

This might work, and it might not work... But its worth a shot.

Have a look in the folder

C:\Documents and Settings\yourusername\Application Data\Microsoft\Excel\

You might have to open the folder options dialog, and click the "View" tab, and then click the "Show Hidden System Files"... and untick the "Hide Protected Operating System Files".

Now you might see a file like "~yourfilename.xls"

If so, you're in luck, rename the file and remove the ~...

Failing that... From the command prompt (Start > Run > and type cmd) then type echo %temp% - hit enter.

It will give you a folder where temp files are stored. Navigate to this folder and again look for files which start with a ~something.xls (or .xlsx if using Excel 2010+)

and last but not least, its possible you may have AutoRecover enabled, if you do follow do the below...

Open Excel, open the options dialog, click "Save" tab and look at the AutoRecover path.

Now navigate to this folder and check its contents. Hopefully you have some files in there... It will probably have a ~random.xar file name...

If so just copy all those files to a safe place for now.

Let us know how you get on, and if you find anything we can take it from there.

 

[Scalloway]

I've had a problem recently with a laptop I use not saving Excel files and giving them a random name with no file extention. Renaming the file with .xls brings it back. Look for any odd files in your directory in case something similar has happened to you. And remember to make backups in future.

 

[Jeff FV]

Just to clarify - it might help with the fault diagnosis - has Excel itself 'vanished' or can you open excel, but not find the specific document(s) that you are looking for?

J

 

[The Wholesale Forums]

It shouldn't have been able to remove the excel file if you have not changed any settings upon installing ccleaner. Maybe you could try to use Recuva and see how it goes. It's also made by Piriform (makers of ccleaner), at least it's worth a shot.

http://www.piriform.com/recuva

Best,
Erik

 

[jaydeee]

I have been using ccleaner for many time now and from my experience ccleaner will only delele files marked as temporary...

 

[naeem-akram]

Several free disc recovery tools are available in the market, I believe using one of those will be helpful.
You may try Undelete Plus, Recuva, TestDisk, Restoration.
Recuva is considered the best though.