Cancellation terms - Daisy Communications (www.daisyplc.com)

[JimJ]

Hi all,
Not sure if this is the correct forum for this but here goes:

Need some feedback on my current billing issue with an ISP.

I originally used Griffin Internet for my ADSL service for many years. They where a great company and I never had any issues with them.

They were sold to Daisy Communications (daisyplc dot com) without any notification to me. I assumed i was still with Griffin until Daisy started phoning me about unpaid invoices.

Was not too bothered about that and paid them their invoices, until the ADSL service started to deteriorate (slow speeds, disconnects etc). Also my invoice went up from approx £25 a month to more like £48 per month. I put up with this for a few months.

I now have a new ADSL provider which is much more reliable, faster and a lot cheaper.
So i requested to Daisy to cancel my account. They emailed and telephoned me back stating that i had to give them 90 days cancellation notice, and therefore i would be invoiced for 90 days after i cancelled the account.

I have never signed any contract with Daisy, nor did i have any say in being moved to their shoddy services.
Therefore i disputed this 90 days period with them and they have not budged on the matter. They just say i will be invoiced for the next 90 days for the shoddy service i am not even using.

Am i legally liable to pay them?
Thanks for any help.

​

 

[stugster]

This would be better in Legal to be honest mate. Although it is in relation to an IT company, it's the legal aspect in question.

Could a mod move it?

 

[Astaroth]

You need to read your contract as it should cover topics such as reassignment, pricing changes, termination etc.

If the contract is well writen (from their point of view) then they are able to do what they are saying.

 

[KM-Tiger]

You need to read your contract as it should cover topics such as reassignment, pricing changes, termination etc.

If the contract is well writen (from their point of view) then they are able to do what they are saying.

I would suspect that is right, it would be in T&C's that it can be assigned.

Out of curiosity, was that direct from Griffin? I thought they only supplied resellers.

 

[roydmoorian]

I suspect that you are on the domestic ADSL with them as opposed to the Optimum Business Broadband.

Nothing but praise for Daisy from this user.

 

[british steve]

Daisy are idiots.

 

[andy@telecomhelpcouk]

I come across this issue more and more frequently. It is clearly a legal situation, however if you feel that you've been shafted you might threaten Daisy and complain to OfCom.

To my scant knowledge OfCom don't get involved in business cases, but should recommend you lodge a complaint with Otelo. The idea is that enough complaints about a Supplier results in a slapped wrist (yeah right) and a poor rep.

We all know that Daisy are unlikely to care as they know you'll never use them again.

As the number of market players shrinks to a handful of crap big players, there may be a situation where you run out of choice where to place your Telecoms business.

Andy

 

[duffinvestor]

I know this is an old thread but we are going through the same process but with Mobile phones. We never signed with Daisy, but they bought the company we signed with. And now they are claiming that they can use a 90 day notice despite original forms stating 30 days. Their minimum contract period is 24 months PLUS termination.

Service has been poor, support staff shocking and termination staff just plain rude.

 

[Northern Textiles]

Maybe its because they have a bit of a memorable name and that's why I remember there name sticking out a bit but I'm sure I have heard of Daisy getting lots of bad press on different forums over the last 12 month.

I wonder why no one from there company ever responds, even if it is just to give there side of events.

You have got to be doing that in this day and age - don't you?

 

[OldWelshGuy]

my understanding is that they have to write to you and notify you of the change, and also allow you to opt out at that time. if you don't, then you are bound by the new rules.

 

[duffinvestor]

my understanding is that they have to write to you and notify you of the change, and also allow you to opt out at that time. if you don't, then you are bound by the new rules.

That's precisely our issue, we were never told, but they won't free up the PAC codes to allow us to move to a better provider unless we pay the 90 days. Caught really, as legal activity will take even longer!

Just sharing our experience. Avoid!!!

 

[Steve Sellers]

my understanding is that they have to write to you and notify you of the change, and also allow you to opt out at that time. if you don't, then you are bound by the new rules.

That is correct.