call centre sales

[timothy88]

hello everyone

i am currently in a slow patch.

our call centre sales are slumping.

what can i do do boost sales?

the commission scheme is already very healthy

i have tried games etc

the pattern seems to be 3-4 good days followed by 2 crap days. its like some sort of cycle

any advice / help will be great

 

[Deleted member 138423]

What is it you sell?

 

[TTed]

are your 2 rubbish days the same days in the week? do they coincide with certain members of staff being on or away on those days perhaps?

Also are the managers doing enough 1-1's, training/refresher time with each operative to keep them boyed up?

 

[Multi-store]

[FONT='Tahoma','sans-serif']Maybe you could try stretching the games over the entire week? For example a raffle whereby every new business sale gets a ticket, your staff can then win small prizes all week long, with the focus being on one more valuable prize which should encourage your sales staff to keep making the sales and trying to win the biggie. The important part, and also the most difficult is appealing to every persons desire when picking the more valuable prize.[/FONT]

 

[paulstewart64]

Timothy88

Too little information here for forum members to help. There's always many ways to increase sales but without knowing more detail you're asking a lot.

 

[Jonathan Smith]

Don't have staff competing against each other for rewards this never works long term

Discover consistencies between good and bad days as mentioned above

Increase conversion of the leads you do get to reduce the number of leads you require

Ensure the staff know when their lead worked and why so they can tailor their approach in that direction

Increase awareness of the why your company benefits the end user from an emotional level

Remember people buy with emotion and justify with logic

Hope this helps

Thx J

 

[Matt121]

As what others have said, the information you provided us is a bit vague. If you can provided us with more information then we are more than happy to aid you.

 

[CallboxInc]

Review what changes has gone through for the past few month. Also check your sales report, is this a lean month or not.

For me, one way to boost is by giving them enough space. Do not pressure too much. Sometimes it is up to us to motivate them. Pep talk would work. Talk to them and ask what they think might be the problem.

 

[Multi-store]

Don't have staff competing against each other for rewards this never works long term

Discover consistencies between good and bad days as mentioned above

Increase conversion of the leads you do get to reduce the number of leads you require

Ensure the staff know when their lead worked and why so they can tailor their approach in that direction

Increase awareness of the why your company benefits the end user from an emotional level

Remember people buy with emotion and justify with logic

Hope this helps

Thx J

You cannot be serious? Dont have staff competiting against each other in a sales environment? Poor performing staff need someone to aspire to, they also need to singled out to make them perform and when they dont, they get the chop. Thats sales, thats the difference but success & failure.

 

[Jonathan Smith]

You cannot be serious? Dont have staff competiting against each other in a sales environment? Poor performing staff need someone to aspire to, they also need to singled out to make them perform and when they dont, they get the chop. Thats sales, thats the difference but success & failure.

I am serious, there is a very good presentation on Ted Talks about this also.

Having people to aspire to is different than having people to compete against. Competition can lead to a fear of loss (job etc) aspiration creates an inner willingness to be better

 

[paulstewart64]

You can do the simple "old chestnut" and have a count the "no's" day. This generally raises productivity for the day. Telesales is about getting in front of the customer and this idea has proved to be successful so many times.

 

[theQ]

Is it inbound or outbound calls, cold calling is quite different to inbound (qualified) calls.

 

[theleadmachine]

It would seem tim has lost interest in his own question !

Maybe he's lost interest in his own teams at the same rate which is resulting in so called 'bad' days.

 

[suantocdo]

Thanks every body post

 

[juliannaholmes]

You need to check on your target market and you need to point out or sell the benefits not the products.

 

[Multi-store]

Don't have staff competing against each other for rewards this never works long term.Discover consistencies between good and bad days as mentioned above Increase conversion of the leads you do get to reduce the number of leads you require Ensure the staff know when their lead worked and why so they can tailor their approach in that direction Increase awareness of the why your company benefits the end user from an emotional level Remember people buy with emotion and justify with logic.

Disagree immensely.

Competition separates the salesman (or women) from the average call handler. Competition leaves nowhere to hide for the easy street employee.

Sales:
Salary: Average
Commission: uncapped
Length of service: 10 weeks or ten years.

 

[PDC]

How good is your overall 'system' technically?

Yesterday we had three spam calls to the office. One I answered and it then rang back at me down the line twice and then someone came on about five seconds later, the second the chap answered sounding all confused himself asking for mrs so and so and then correcting himself and the third had another long gap before someone spoke and then when they did the line was awful. I should add all the callers appeared 'British' but it was as if both they and the company providing the technical side of things just couldn't be bothered.

If customers are receiving that kind of reception then I think its going to be hard pressed to win them around.